Category Archives: Awards

NICE cements workforce engagement leadership with consecutive Gartner accolades

NICE announced it has been positioned by Gartner, Inc. as a Leader in the Magic Quadrant for Workforce Engagement Management.1 The company was placed highest on the ability to execute axis and furthest to the right on the completeness of vision axis within the Leaders quadrant again this year. Continue reading NICE cements workforce engagement leadership with consecutive Gartner accolades

BGL scoops North East Contact Centre of the Year title for third year running

BGL Customer Services is celebrating today after its Sunderland centre held the title of Contact Centre of the Year for a third year at the North East Contact Centre Awards on Friday 2 February. BGL also picked up the award for Outstanding Contribution to the Community and was shortlisted in the People Development Heroes category. Continue reading BGL scoops North East Contact Centre of the Year title for third year running

Verint Customer Satisfaction Ratings Shine in New Market Research

Verint® announced that it achieved the highest number of top satisfaction scores from its customers among all vendors evaluated in DMG Consulting LLC’s latest research. Leading organizations across industries and around the world choose Verint to help them elevate customer engagement to a competitive differentiator for their entire company, and trust Verint to power their evolution toward modern customer engagement. Continue reading Verint Customer Satisfaction Ratings Shine in New Market Research

CardEasy wins another ‘PCI Award for Excellence’ for its success with Staples in Europe

Syntec won its second consecutive PCI Award for Excellence at this year’s ceremony in London for its CardEasy ‘keypad payment by phone’ system, in recognition of its pan-European secure phone payments solution for office supply retailer Staples. Continue reading CardEasy wins another ‘PCI Award for Excellence’ for its success with Staples in Europe