Category Archives: Awards

8×8 Wins Frost & Sullivan’s 2018 North American Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award

8×8, a leading cloud provider of voice, video, collaboration and contact centre solutions for over one million users worldwide announced that it has received Frost & Sullivan’s 2018 North American Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award. The award recognizes 8×8 for introducing a cloud-based technology platform that combines comprehensive unified communications as a service (UCaaS) and contact centre as a service (CCaaS) capabilities. Continue reading 8×8 Wins Frost & Sullivan’s 2018 North American Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award

Ventrica takes home ‘Silver’ at the ECCCSAs for its partnership with New Look

Outsourced customer contact centre Ventrica is celebrating after securing a Silver award in the ‘Best Outsourced Partnership – large’ category at the prestigious European Contact Centre & Customer Service Awards 2018 (ECCCSAs). The ceremony was held last Tuesday night at Battersea Evolution in London and hosted by TV personality, Fiona Bruce. Continue reading Ventrica takes home ‘Silver’ at the ECCCSAs for its partnership with New Look

Limitless and Daily Mail Group celebrate customer engagement award win

Limitless, the UK-based inventor of a SaaS platform offering AI and crowd-sourced customer service solutions, has won ‘Best Innovation in Customer Engagement’ at 2018 Engage Awards for its successful partnership with Daily Mail Group. The award comes hot on the heels of Limitless being named as Rising Star at Deloitte’s UK Technology Fast 50 programme. Continue reading Limitless and Daily Mail Group celebrate customer engagement award win

TTEC Wins UK Top Employer of the Year Award for Company’s EMEA Team at the GSA UK Awards 2018

TTEC, a leading global customer experience services company focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands, has been named UK Top Employer of the Year in recognition of delivering optimum performance through continuous improvement in people practices, at the GSA UK Awards, held in London. Continue reading TTEC Wins UK Top Employer of the Year Award for Company’s EMEA Team at the GSA UK Awards 2018

Pegasystems’ Robotic Process Automation Capabilities Recognized on Constellation Research’s Constellation ShortList

Pegasystems, the software company empowering customer engagement at the world’s leading enterprises announced that leading technology research and advisory firm Constellation Research has named Pega to the Constellation ShortList™ for Robotic Process Automation for Q3, 2018 (1). Pega was named among the top eight solutions evaluated for robotic process automation (RPA) software. Continue reading Pegasystems’ Robotic Process Automation Capabilities Recognized on Constellation Research’s Constellation ShortList

NICE inContact Wins 2018 Contact Center Technology Award from CUSTOMER Magazine

NICE inContact, a NICE business announced that TMC, a global, integrated media company, has named NICE inContact CXone, the world’s #1 cloud customer experience platform, as a 2018 Contact Center Technology Award winner, presented by CUSTOMER magazine. CXone was recognized for innovating customer service technology and improving the customer experience. Continue reading NICE inContact Wins 2018 Contact Center Technology Award from CUSTOMER Magazine

Kofax Intelligent Automation Deployment at Davies Turner Wins Ventana Award for Overall Digital Leadership

Kofax®, a leading supplier of intelligent automation (IA) software to digitally transform end-to-end business processes announced its customer Davies Turner, one of the UK’s leading multimodal freight forwarding and logistics companies, won the 2018 Overall Digital Leadership Award from Ventana Research for its successful implementation of Kofax Intelligent Automation. Continue reading Kofax Intelligent Automation Deployment at Davies Turner Wins Ventana Award for Overall Digital Leadership