Category Archives: Awards

Cyara Receives 2018 Contact Center Technology Award from CUSTOMER Magazine

Cyara announced that TMC, a global, integrated media company, has named Cyara a 2018 Contact Center Technology Award winner, presented by CUSTOMER Magazine. The Cyara CX Assurance Platform helps companies accelerate customer experience (CX) development, increase quality across digital and voice channels, and assure the quality of customer journeys from beginning to end. Continue reading Cyara Receives 2018 Contact Center Technology Award from CUSTOMER Magazine

Genesys Ranked within Top Five Customer Experience and Relationship Management Providers, Worldwide, 2017, in Gartner Market Share Analysis

Genesys® is ranked within the top five vendors by revenue in the recent Gartner1 report: “Market Share Analysis: Customer Experience and Relationship Management Software, Worldwide, 2017.” Genesys believes the recognition validates the company as a top-tier Customer Experience and Relationship Management (CERM) player and highlights its position as the only pure-play customer experience company among the five highest-ranking vendors. Continue reading Genesys Ranked within Top Five Customer Experience and Relationship Management Providers, Worldwide, 2017, in Gartner Market Share Analysis

Bold360 by LogMeIn Wins 2018 SaaS Award for Best Customer Service & CRM Product

LogMeIn announced that its flagship intelligent customer engagement product, Bold360, was named a winner of the 2018 SaaS Awards for Best Product for Customer Services/ CRM. This global program celebrates the best and brightest in cloud computing and Bold360 was honored for its proven ability to help businesses support their customers in truly innovative ways. Continue reading Bold360 by LogMeIn Wins 2018 SaaS Award for Best Customer Service & CRM Product

NewVoiceMedia named by Forbes as one of world’s top 100 cloud companies

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, has for the third consecutive year been named in the Forbes 2018 Cloud 100, the definitive list of top 100 private cloud companies in the world, published by Forbes in collaboration with Bessemer Venture Partners and Salesforce Ventures. Continue reading NewVoiceMedia named by Forbes as one of world’s top 100 cloud companies