Category Archives: Awards

Voxeo, an Aspect Software Company Win Best Hybrid Cloud Solution Award from the Cloud Awards Program

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced that Voxeo, an Aspect company, has been awarded the 2014 Best Hybrid Cloud Solution award from the Cloud Awards Program. Voxeo, also as a finalist in Best Cloud Infrastructure category, was selected for its low latency, strong security and reliability. The Cloud Awards program celebrates the brightest and the best in Cloud Computing. Open to organizations across the globe, the Cloud Awards is the first and largest recognition platform of its kind.  Continue reading Voxeo, an Aspect Software Company Win Best Hybrid Cloud Solution Award from the Cloud Awards Program

WhiteSpider Wins Global Business Excellence Award

WhiteSpider, a leading specialist in enterprise architectures for IT, has been awarded a Global Business Excellence Award for Outstanding New Service. The award recognises the company’s ea4 framework for IT Enterprise Architecture as one of 2013’s most outstanding new services and WhiteSpider won the accolade from a global field of entries.  Continue reading WhiteSpider Wins Global Business Excellence Award

Windstream receives 2013 ShoreTel Circle of Excellence Award

500px-Windstream_Communications.svgWindstream, a leading provider of advanced network communications, announced today that it has received ShoreTel’s Circle of Excellence Award for the 2013 partner year. The award recognizes Windstream for exceptional achievement in areas including customer satisfaction, revenue growth and proficiency with advanced applications. ShoreTel, Inc. is the leading provider of brilliantly simple phone systems and unified communications solutions.  Continue reading Windstream receives 2013 ShoreTel Circle of Excellence Award

NewVoiceMedia scoops ‘Rising Star’ and ‘CEO of the Year’ at the Private Business Awards

NVM logo jpgNewVoiceMedia, a leading provider of cloud contact centre solutions, is celebrating a double win at the 2013 Private Business Awards. Jonathan Gale achieved ‘CEO of the Year’ and the company was honoured with the ‘Rising Star’ award for the South East region.  Continue reading NewVoiceMedia scoops ‘Rising Star’ and ‘CEO of the Year’ at the Private Business Awards

Altitude Software Wins Awards for Contact Center Excellence in Brazil

Altitude Software, a leader in unified customer interaction solutions announced today it has recently received two awards for contact center excellence in Brazil with Altitude uCI solutions implemented at São Paulo Subway Health Services and Folha de São Paulo newspaper.  Continue reading Altitude Software Wins Awards for Contact Center Excellence in Brazil

Firstsource’s ‘First Customer Intelligence’ Solution Receives Frost & Sullivan Award

Firstsource Solutions Ltd., a leading Business Process Management (BPM) company, announced that it is the recipient of Frost & Sullivan’s 2013 North American New Product Innovation Award in Contact Center Outsourcing. The award recognizes Firstsource’s First Customer Intelligence solution that measures customer sentiment, emotions and behavior across an omni-channel environment. Frost & Sullivan presented Firstsource with this award at the “2014 Excellence in Best Practice Awards Gala” in New Orleans, Louisiana.  Continue reading Firstsource’s ‘First Customer Intelligence’ Solution Receives Frost & Sullivan Award

Santander and Vizolution named as finalists for 2014 Customer Contact Innovation Awards

Santander and Vizolution have jointly been selected as finalists for the 2014 Customer Contact Innovation Awards. The firms were nominated following the introduction of Vizolution’s vScreen solution into Santander’s Telephone Distribution division for credit cards.  Continue reading Santander and Vizolution named as finalists for 2014 Customer Contact Innovation Awards

Avaya Receives Three New Contact Center Awards from Frost & Sullivan in Asia Pacific

Avaya LogoAvaya, a global provider of enterprise communications systems, software and services today announced it has been accorded three Contact Center awards by Frost & Sullivan in Asia Pacific in 2013. Avaya was awarded the 2013 Asia Pacific market share leadership award in Inbound Contact Routing Systems, Asia Pacific market share leadership award in Self-service Applications Market and was also named the Southeast Asia Contact Center Applications Vendor of the Year.  Continue reading Avaya Receives Three New Contact Center Awards from Frost & Sullivan in Asia Pacific