Category Archives: Awards

Nuance’s Nina Wins Big at the Stevie® Awards

Nuance Communications, Inc. announced that Nina, the intelligent virtual assistant that delivers personalized customer service, has received top honors in three categories at the eighth annual Stevie® Awards for its role in transforming the customer experience. Nuance was selected as a winner from more than 1,500 companies nominated. Continue reading Nuance’s Nina Wins Big at the Stevie® Awards

Nuance’s Voice Biometrics Partnership with Barclays Recognized for Innovation and Excellence

Nuance Communications, Inc. announced that Nuance has been awarded a Gold Stevie® Award for Innovation in Customer Service for the voice biometrics solution deployed in the client service centre by Barclays Wealth and Investment Management. Nuance was chosen as a winner from more than 1,500 companies nominated. Continue reading Nuance’s Voice Biometrics Partnership with Barclays Recognized for Innovation and Excellence

Frost & Sullivan Recognizes Cicero with CIO Impact Best-in-Class Technology Partner Award

Cicero Inc., a leading provider of desktop activity intelligence and improvement software, was honored by Frost & Sullivan with a CIO Impact Award at the 2014 ConNEXTions Executive MindXchange for partnering with companies to deliver transformative technology solutions that increase employee productivity and improve the customer experience. Continue reading Frost & Sullivan Recognizes Cicero with CIO Impact Best-in-Class Technology Partner Award

Cardiff contact centre teams short-listed for major awards

Innovation, flexibility, efficiency, co-operation and dedication are just some of the attributes that have seen staff at Serco’s Cardiff contact centre in St Mary Street shortlisted for two major awards. Adviser, Molly Firth, who has been nominated for ‘Support Person of the Year’ and the Webchat team which has been nominated for ‘Best Application of Technology’, in this year’s Welsh Contact Centre Awards. Continue reading Cardiff contact centre teams short-listed for major awards

ForeSee’s cxReplay for Mobile Earns CUSTOMER Magazine’s ‘Product of the Year’ Award

ForeSee, the industry’s leading customer experience measurement and predictive analytics solutions for brands and organizations announced that its cxReplay for Mobile product has received a 2014 Product of the Year Award from TMC’s CUSTOMER magazine. ForeSee, the cornerstone of the Answers Cloud Services division of Answers Corp., partners with clients to quantify the voice of the customer, putting it into context to drive strategic and tactical decisions that translate into desired business results. Continue reading ForeSee’s cxReplay for Mobile Earns CUSTOMER Magazine’s ‘Product of the Year’ Award

NICE Named Among Fast Company’s “World’s 50 Most Innovative Companies”

NICE Systems announced that it was named as one of the “World’s 50 Most Innovative Companies” in 2014 by Fast Company magazine. This places NICE among leading businesses like Google, Amazon, Airbnb, and Nike. NICE ranked first in the magazine’s “Top 10” innovators in finance. Continue reading NICE Named Among Fast Company’s “World’s 50 Most Innovative Companies”

Noble Systems Receives 2014 Product of the Year Award

NobleLogo_whiteBkgd_notagline-WebNoble Systems Corporation, a global leader in unified contact centre technology solutions, has received a “2014 Product of the Year Award” from CUSTOMER magazine and TMC, a global, integrated media company. The Award recognizes Noble’s Integration to Salesforce.com™, the world’s leading enterprise cloud computing and CRM platform. With the power of this integration, inside sales departments can achieve improved efficiency and productivity. Continue reading Noble Systems Receives 2014 Product of the Year Award