Category Archives: Awards

Intelemedia Receives 2014 Customer Service Rising Star Award from CRM Magazine

PRESS RELEASE: Intelemedia announced today that CRM magazine, has named Intelemedia as a Customer Service Rising Star award winner. The Customer Service Rising Star award recognizes emerging companies which in the past year have made a significant impression on the industry. Leader’s Choice technology not only connects customers to a live agent, but connects them to the best agent available, and provides in-depth analytical reporting. This represents a significant game changer for customers looking to improve their sales and customer service performance. Continue reading Intelemedia Receives 2014 Customer Service Rising Star Award from CRM Magazine

NICE is Once Again the Leader in Workforce Management according to Analyst Firm DMG Consulting

PRESS RELEASE: NICE Systems announced that it has once again been recognized as the contact centre workforce management (WFM) market leader by DMG Consulting LLC. In the 2014 Contact Center Workforce Management Report, NICE is noted as having the largest market share based on number of seats. This is the seventh consecutive year that NICE has been the market share leader based on DMG’s report. Continue reading NICE is Once Again the Leader in Workforce Management according to Analyst Firm DMG Consulting

Virtusa Named a Global Top 20 Outsourcing Service Provider by ISG

PRESS RELEASE: Virtusa Corporation, a global business consulting and IT outsourcing company that combines innovation, technology leadership and industry solutions to transform the customer experience, today announced that it has been named a Top 20 Outsourcing Service Provider by Information Services Group (ISG), a leading technology insights, market intelligence and advisory services company. Continue reading Virtusa Named a Global Top 20 Outsourcing Service Provider by ISG

Avtex Wins Interactive Intelligence Partner of the Year Award

ININ logoPRESS RELEASE: Avtex, a provider of integrated interaction solutions, announced today that they won the Interactive Intelligence Partner of the Year award. The award is given to the reseller that has generated the most revenue from global Interactive Intelligence software sales from January 1, 2013 to December 31, 2013.  Continue reading Avtex Wins Interactive Intelligence Partner of the Year Award

Verint Tops CRM’s “Service Awards” Program for Seventh Consecutive Year

Verint LogoPRESS RELEASE: Verint® Systems Inc., announced that it has earned CRM magazine’s “2014 Service Winner” award—the publication’s highest rating—in the Workforce Optimization (WFO) category. It also received the “2014 Service Leader” honor for Enterprise Feedback Management (EFM). Companies were evaluated based on their reputation for customer satisfaction, depth of functionality, and company direction, and technology costs over a five-year period.  Continue reading Verint Tops CRM’s “Service Awards” Program for Seventh Consecutive Year

KANA Software takes the Gold in 2014 Stevie Awards for Sales and Customer Service

KANA LogoPRESS RELEASE: KANA Software, A Verint® Company, announced its KANA Enterprise customer service suite has been honored with a Gold Stevie® Award for “New Product and Service Category/Relationship Management Solution.” The award was presented to KANA on February 21 during a gala banquet at the Bellagio Hotel in Las Vegas.  Continue reading KANA Software takes the Gold in 2014 Stevie Awards for Sales and Customer Service

Mashable Has Ranked Interactive Intelligence among the Best Tech Companies to Work For

ININ logoPRESS RELEASE: Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has been ranked second on Mashable’s list of the 2014 Seven Best Tech Companies to Work For.  Continue reading Mashable Has Ranked Interactive Intelligence among the Best Tech Companies to Work For

NICE Receives Award for Customer Contact Center Big Data Applications

PRESS RELEASE: NICE Systems announced that it is the recipient of the 2014 North America Customer Value Leadership Award for Customer Contact Center Big Data Applications. This accolade from global analyst and consultancy firm Frost & Sullivan is based on NICE’s ability to help organizations deliver an exceptional customer experience across channels by leveraging its Big Data analytics solutions.  Continue reading NICE Receives Award for Customer Contact Center Big Data Applications