Category Archives: Call Centre Solutions

CallMiner Announces Multi-Language Support to Provide Speech Analytics to Global Businesses

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced the company has greatly expanded its multi-language and sensitive data protection capabilities. The company’s industry-leading platforms are now available in nearly 30 different languages and dialects, with multiple languages certified with full PCI-compliant redaction that removes sensitive information such as addresses and ID numbers. Continue reading CallMiner Announces Multi-Language Support to Provide Speech Analytics to Global Businesses

United Nearshore Operation (UNO), Number one in Call Centers with Avaya Private Cloud Services

new avaya logoAvaya announced it will be working with United Nearshore Operation (UNO), a Santiago, Dominican Republic-based global call center company to implement its Avaya Private Cloud Services for Call Center. UNO becomes the first in the region to implement an Avaya services solution in the private cloud, adding the latest technology to the call center services it offers to its local and international customers. Continue reading United Nearshore Operation (UNO), Number one in Call Centers with Avaya Private Cloud Services

ShoreTel Delivers Leading End-to-End Cloud IP Phone Solution with 400 Series Phones for ShoreTel Sky

PRESS RELEASE: ShoreTel®, the leading provider of brilliantly simple phone systems and unified communications (UC) solutions announced it is shipping the ShoreTel 400 series IP phones for ShoreTel Sky®, expanding its UCaaS solutions portfolio. ShoreTel is a leader in the field with an IP phone system delivered as an end-to-end service for the cloud that ensures an optimized user experience, bringing together ShoreTel-designed 400 series desk phones, ShoreTel-developed business applications, and world-class service and support.  Continue reading ShoreTel Delivers Leading End-to-End Cloud IP Phone Solution with 400 Series Phones for ShoreTel Sky

Altitude Software to showcase new Altitude uCI™ solutions at the Call Center World Berlin

Altitude Software, a leader in unified customer interaction solutions, will chart a course to true customer engagement in the contact center and showcase new Altitude uCI™ solutions at the Call Center World Berlin – Estrel Convention Center (Hall 1, Stand A15), February 18-20.  Continue reading Altitude Software to showcase new Altitude uCI™ solutions at the Call Center World Berlin

Oxford City Council beats severe weather by optimising customer service in partnership with Netcall

netcall logoRecent severe weather conditions have resulted in higher call volumes to Oxford City Council’s contact centre, as customers seek help and advice on managing the impact of floods in their local area.  Continue reading Oxford City Council beats severe weather by optimising customer service in partnership with Netcall