Category Archives: Chatbot

Transcom in Partnership with Creative Virtual to Offer Virtual Agent and Chatbot Solutions

Transcom and Creative Virtual have entered into a partnership for virtual agent and chatbot solutions in the artificial intelligence domain. The partnership will enable Transcom to offer its clients Creative Virtual’s complete suite of products, with Transcom taking the responsibility of designing, building, testing, deploying and maintaining a virtual agent solution for the client. Continue reading Transcom in Partnership with Creative Virtual to Offer Virtual Agent and Chatbot Solutions

Lidl UK launches AI wine chatbot to UK customers with Aspect Software

Aspect Software has announced a partnership with the UK’s fastest growing retailer, Lidl UK, to deliver a fully automated, AI-powered, Facebook Messenger chatbot, which will help UK customers easily select the best wine for their meal or moment. Lidl’s new chatbot – named Margot – will become Lidl shoppers’ virtual wine consultant at the tap of a screen. Continue reading Lidl UK launches AI wine chatbot to UK customers with Aspect Software

Q-nomy Enhances Its Omnichannel Customer Journey Management Suite with New AI Chatbot

Q-nomy, a leading global provider of omnichannel customer journey and experience optimization solutions, announced the release of myVisit Chatbot, which enables service providers to provide their customers with an option to converse with a computerized AI agent for locating nearby stores or branches, as well as booking appointments at the desired location. Continue reading Q-nomy Enhances Its Omnichannel Customer Journey Management Suite with New AI Chatbot

Booking.com Expands Global Access to the Booking Assistant

Booking.com, one of the world’s largest e-commerce companies and digital technology leader, announced the expansion of the pilot version of its new service and support chatbot, the Booking Assistant, now widely available to English-language bookings worldwide. As the latest evolution of Booking.com’s messaging platform, the Booking Assistant merges proprietary Artificial Intelligence technology with Booking.com’s already-robust customer service support. Continue reading Booking.com Expands Global Access to the Booking Assistant