Category Archives: Chatbot

dinCloud’s New Virtual Robot Improves Quality Assurance and Customer Experience in SAP, Salesforce, Sage, and Microsoft Dynamics

dinCloud announced the availability of a full-service virtual robot. Dubbed “James”, the virtual robot runs in the cloud, as a service, and requires no coding or configuration by customers. James will help organizations deliver a better customer experience to employees and customers. Continue reading dinCloud’s New Virtual Robot Improves Quality Assurance and Customer Experience in SAP, Salesforce, Sage, and Microsoft Dynamics

TfL launches new social media ‘TravelBot’

PRESS RELEASE: Transport for London (TfL) has launched the next generation in customer service technology with its first ever ‘TravelBot’. The new social media tool, which is powered by artificial intelligence, can “chat” with customers using Messenger and instantly tell them when their bus is due to arrive, provide service updates and Tube maps. The TravelBot can also link direct to a customer service agent, making customer service queries easier than ever. Continue reading TfL launches new social media ‘TravelBot’

UPS Revs Up Customer Experience, Integrates Chatbot With UPS My Choice

PRESS RELEASE: UPS said it has integrated its customer-facing chatbot with UPS My Choice®, allowing customers to obtain information about their incoming packages and recent deliveries without providing a tracking number. UPS is the first U.S. package delivery company to offer a chatbot experience specifically designed for authenticated users. The chatbot enables a customer to log in to their UPS My Choice Account. Continue reading UPS Revs Up Customer Experience, Integrates Chatbot With UPS My Choice

E.ON introduces ‘Sam’: an innovative new solution that brings control and convenience to people moving home

PRESS RELEASE: E.ON has launched what is believed to be the energy industry’s first ever online ‘chatbot’ service specifically designed to offer customers a smarter solution to help them manage their energy accounts when they’re moving home. Continue reading E.ON introduces ‘Sam’: an innovative new solution that brings control and convenience to people moving home