Category Archives: Corporate News

Genesys creates 200 new tech jobs in Ireland, establishes global artificial intelligence centre of excellence

Genesys®, the global leader in omnichannel customer experience and contact centre solutions announced it is creating 200 new technology jobs in Ireland over the next three years. The senior and highly skilled technical roles are based at the company’s new Galway office. The state-of-the-art facility serves as a Genesys research and development (R&D) hub and the company’s global Centre of Excellence for Customer Experience AI. Continue reading Genesys creates 200 new tech jobs in Ireland, establishes global artificial intelligence centre of excellence

AntWorks Joins Hands With LiveChat to Improve Online Conversations and Accelerate Customer Delight

AntWorks, a global artificial intelligence and intelligent automation company, announced a partnership with LiveChat, a company that offers premium customer service software used by businesses to communicate with customers browsing their website. Continue reading AntWorks Joins Hands With LiveChat to Improve Online Conversations and Accelerate Customer Delight

Skyview Capital, LLC Signed An Agreement With Conduent Incorporated to Acquire a Portfolio of Select Customer Care Contracts

As previously announced by Conduent on Oct. 1, 2018, global private investment firm Skyview Capital, LLC and Conduent Incorporated have entered into a definitive agreement, for Skyview Capital to acquire a select portfolio of Conduent’s standalone customer care contracts. Continue reading Skyview Capital, LLC Signed An Agreement With Conduent Incorporated to Acquire a Portfolio of Select Customer Care Contracts

Emotional Intelligence: Daimler Financial Services invests in Soul Machines

Daimler Financial Services, the financial and mobility services captive of german premium car and commercial vehicle company Daimler AG, announced at the Gartner Symposium in Orlando a strategic investment in Soul Machines, a ground-breaking New Zealand company re-imagining how humans connect with machines, to further develop the combined use of artificial and emotional intelligence. Continue reading Emotional Intelligence: Daimler Financial Services invests in Soul Machines

Semafone opens Australian office to support global contact centre customers

Semafone®, the leading provider of data security and compliance solutions for contact centres announces the opening of its new office in Australia. Located in the capital city of Canberra, the office will serve as a customer support hub to customers based in Australia and Asia and provide more efficient around-the-clock service and support to Semafone’s global customer base. Continue reading Semafone opens Australian office to support global contact centre customers

Leading Y Combinator AI Scaleup Unbabel Announces San Francisco Launch and Key Global Hires

Unbabel, the enterprise SaaS company that combines state of the art Artificial Intelligence (AI) with a global crowd of humans to break down business communication barriers, has officially opened its doors in San Francisco following on from a $23m investment in Series B funding earlier this year. Continue reading Leading Y Combinator AI Scaleup Unbabel Announces San Francisco Launch and Key Global Hires

Contact At Once!, a LivePerson Company, Offers Apple Business Chat to Help Automotive Companies Meet Customers Where They Are

Contact At Once!, the automotive division of LivePerson, Inc. announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad. Continue reading Contact At Once!, a LivePerson Company, Offers Apple Business Chat to Help Automotive Companies Meet Customers Where They Are

eBay Introduces eBay@Home in the US to Better Serve Local Customers

eBay is pleased to announce eBay@Home, the company’s first formal work from home program within the Global Customer Experience organization. The program will create close to 300 remote, full-time customer service positions globally, including 120 positions in the U.S., by the end of 2018. Continue reading eBay Introduces eBay@Home in the US to Better Serve Local Customers