Category Archives: Corporate News

Emotional Intelligence: Daimler Financial Services invests in Soul Machines

Daimler Financial Services, the financial and mobility services captive of german premium car and commercial vehicle company Daimler AG, announced at the Gartner Symposium in Orlando a strategic investment in Soul Machines, a ground-breaking New Zealand company re-imagining how humans connect with machines, to further develop the combined use of artificial and emotional intelligence. Continue reading Emotional Intelligence: Daimler Financial Services invests in Soul Machines

Semafone opens Australian office to support global contact centre customers

Semafone®, the leading provider of data security and compliance solutions for contact centres announces the opening of its new office in Australia. Located in the capital city of Canberra, the office will serve as a customer support hub to customers based in Australia and Asia and provide more efficient around-the-clock service and support to Semafone’s global customer base. Continue reading Semafone opens Australian office to support global contact centre customers

Leading Y Combinator AI Scaleup Unbabel Announces San Francisco Launch and Key Global Hires

Unbabel, the enterprise SaaS company that combines state of the art Artificial Intelligence (AI) with a global crowd of humans to break down business communication barriers, has officially opened its doors in San Francisco following on from a $23m investment in Series B funding earlier this year. Continue reading Leading Y Combinator AI Scaleup Unbabel Announces San Francisco Launch and Key Global Hires

Contact At Once!, a LivePerson Company, Offers Apple Business Chat to Help Automotive Companies Meet Customers Where They Are

Contact At Once!, the automotive division of LivePerson, Inc. announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad. Continue reading Contact At Once!, a LivePerson Company, Offers Apple Business Chat to Help Automotive Companies Meet Customers Where They Are

eBay Introduces eBay@Home in the US to Better Serve Local Customers

eBay is pleased to announce eBay@Home, the company’s first formal work from home program within the Global Customer Experience organization. The program will create close to 300 remote, full-time customer service positions globally, including 120 positions in the U.S., by the end of 2018. Continue reading eBay Introduces eBay@Home in the US to Better Serve Local Customers

25 years of partnership between TCS and KLM has helped the airline become the best-in-class for customer service

Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organization, is marking the 25th anniversary of its business partnership with Dutch airline KLM – one of the world’s leading airlines in reliability, social media, and customer service. Continue reading 25 years of partnership between TCS and KLM has helped the airline become the best-in-class for customer service

Insight Venture Partners Invests in Episerver

Episerver, the company transforming digital experiences announced it has reached a definitive agreement to be acquired by Insight Venture Partners, a New York based global private equity firm focused on high-growth investments in the technology sector, in a transaction valuing Episerver at USD $1.16 billion. Continue reading Insight Venture Partners Invests in Episerver