Category Archives: Corporate News

Social Customer Care Expert Joshua March’s Debut Book Shapes the Future of Customer Service

Joshua March, CEO and Founder of the leading Social Messaging platform for customer care, Conversocial, released his debut book Message Me: The Future of Customer Service in the Era of Social Messaging & Artificial Intelligence. The social customer care expert offers brands an insider’s guide to bringing customer service into the social, mobile age. Continue reading Social Customer Care Expert Joshua March’s Debut Book Shapes the Future of Customer Service

Isher Capital portfolio of contact centres powers ahead with acquisition plans as Group turnover passes £30 million mark

Growth for outsourcing specialists alldayPA and The Call Centre Group, the leading contact centres for the SME industry, has put the Isher Capital portfolio of contact centre businesses on track to reach its ambitious growth plans, as its turnover swells beyond the £30 million milestone. Continue reading Isher Capital portfolio of contact centres powers ahead with acquisition plans as Group turnover passes £30 million mark

Medallia Expands in Europe to Grow Customer Experience Market

Medallia announced the opening of a new office in Munich, Germany, a production data center facility in Frankfurt, and the appointment of Thomas Kühlewein as Area Vice President Central EMEA. The expansion is part of Medallia’s strategy to extend its footprint throughout Europe to better serve the needs of its European customers including Generali, SAP, and Zurich. Continue reading Medallia Expands in Europe to Grow Customer Experience Market