Category Archives: Corporate News

CLX Communications unifies its business under a shared identity and rebrands as Sinch

CLX Communications AB, a global leader in cloud communications for mobile customer engagement announced the launch of a new corporate brand identity with a shared name and visual identity for all business units. Products that were previously marketed under the CLX, Symsoft, Sinch, and Vehicle brands are now integrated into a unified offering. Continue reading CLX Communications unifies its business under a shared identity and rebrands as Sinch

NICE announces introduction of the NICE Robotic Automation Community

NICE announced the introduction of the NICE Robotic Automation Community, a global, communal educational platform providing vast resources and assets to accelerate the professional growth of the fast growing Robotic Process Automation (RPA) industry. The proliferation of RPA across industries is driving an upsurge in the need for professionals with specialist automation skills, a trend that is expected to continue. Continue reading NICE announces introduction of the NICE Robotic Automation Community

Comdata Group Named “Leader” For Digital Customer Experience Services by NelsonHall

Comdata the leading innovative global solution provider in Customer Operations, has been recognized as a “Leader” in the Cost Optimization and CX Improvement market segments in Digital Customer Experience Services by NelsonHall’s NEAT vendor evaluation report. Continue reading Comdata Group Named “Leader” For Digital Customer Experience Services by NelsonHall

Ada Secures $19 Million in Series A Funding Led by FirstMark Capital

Ada, a global leader in automated customer service, today announced that it has raised C$19 million in Series A funding. The round was led by FirstMark Capital with participation from Leaders Fund and Burst Capital, as well as returning investors Bessemer, Version One, and computer scientist, Barney Pell. Continue reading Ada Secures $19 Million in Series A Funding Led by FirstMark Capital

Genesys creates 200 new tech jobs in Ireland, establishes global artificial intelligence centre of excellence

Genesys®, the global leader in omnichannel customer experience and contact centre solutions announced it is creating 200 new technology jobs in Ireland over the next three years. The senior and highly skilled technical roles are based at the company’s new Galway office. The state-of-the-art facility serves as a Genesys research and development (R&D) hub and the company’s global Centre of Excellence for Customer Experience AI. Continue reading Genesys creates 200 new tech jobs in Ireland, establishes global artificial intelligence centre of excellence

AntWorks Joins Hands With LiveChat to Improve Online Conversations and Accelerate Customer Delight

AntWorks, a global artificial intelligence and intelligent automation company, announced a partnership with LiveChat, a company that offers premium customer service software used by businesses to communicate with customers browsing their website. Continue reading AntWorks Joins Hands With LiveChat to Improve Online Conversations and Accelerate Customer Delight