Category Archives: Corporate News

Salesforce to invest in its UK business over five years to support growing customer base

Salesforce, the global leader in CRM, plans to invest more than $2.5 billion over the next five years to fuel the growth of its UK business. The company is making the announcement ahead of participating in Prime Minister May’s Tech Investment Roundtable hosted at 10 Downing Street. Continue reading Salesforce to invest in its UK business over five years to support growing customer base

Social Customer Care Expert Joshua March’s Debut Book Shapes the Future of Customer Service

Joshua March, CEO and Founder of the leading Social Messaging platform for customer care, Conversocial, released his debut book Message Me: The Future of Customer Service in the Era of Social Messaging & Artificial Intelligence. The social customer care expert offers brands an insider’s guide to bringing customer service into the social, mobile age. Continue reading Social Customer Care Expert Joshua March’s Debut Book Shapes the Future of Customer Service

Isher Capital portfolio of contact centres powers ahead with acquisition plans as Group turnover passes £30 million mark

Growth for outsourcing specialists alldayPA and The Call Centre Group, the leading contact centres for the SME industry, has put the Isher Capital portfolio of contact centre businesses on track to reach its ambitious growth plans, as its turnover swells beyond the £30 million milestone. Continue reading Isher Capital portfolio of contact centres powers ahead with acquisition plans as Group turnover passes £30 million mark