Category Archives: Corporate News

25 years of partnership between TCS and KLM has helped the airline become the best-in-class for customer service

Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organization, is marking the 25th anniversary of its business partnership with Dutch airline KLM – one of the world’s leading airlines in reliability, social media, and customer service. Continue reading 25 years of partnership between TCS and KLM has helped the airline become the best-in-class for customer service

Insight Venture Partners Invests in Episerver

Episerver, the company transforming digital experiences announced it has reached a definitive agreement to be acquired by Insight Venture Partners, a New York based global private equity firm focused on high-growth investments in the technology sector, in a transaction valuing Episerver at USD $1.16 billion. Continue reading Insight Venture Partners Invests in Episerver

Forrester Launches CX Certification

Forrester announced the launch of its CX Certification product, a first-of-its-kind training program that builds the skills companies need to create better customer experiences. The program offers a unique blend of hands-on learning and self-paced lessons in a digital learning platform, taught by Forrester experts drawing on more than 20 years of customer experience thought leadership. Continue reading Forrester Launches CX Certification

Conduit Global Selected As A Crown Commercial Services (CCS) Provider of Contact Centre Software and Services on the G-CLOUD 10 Framework

Conduit Global, a pioneer in cloud Contact Centre as a Service (CCaaS) solutions and Business Process Outsourcing (BPO) announced its selection to the G-Cloud 10 framework. The company is now a secure, trusted Crown Commercial Services Provider of cloud contact centre software and support services. Continue reading Conduit Global Selected As A Crown Commercial Services (CCS) Provider of Contact Centre Software and Services on the G-CLOUD 10 Framework

Vision Direct Becomes UK’s First Contact Lens Retailer to Offer 24/7 Customer Service

Vision Direct, the leading online retailer for contact lenses in the UK, has expanded its support hours to provide customer service 24 hours a day, 7 days a week. This is an industry first in the UK and will enable customers in the UK and the US to receive help at any time when they are ordering products from Vision Direct’s website. Continue reading Vision Direct Becomes UK’s First Contact Lens Retailer to Offer 24/7 Customer Service

Sopra Steria And Symphony Ventures Announce Strategic Alliance to Accelerate Intelligent Automation in Private and Public Sectors

Sopra Steria has announced a strategic alliance with Symphony Ventures to address the growing Intelligent Automation (IA) needs of its customers across enterprise and the public sector. Continue reading Sopra Steria And Symphony Ventures Announce Strategic Alliance to Accelerate Intelligent Automation in Private and Public Sectors