Category Archives: Corporate News

EarthBend Announces the Addition of Red Box Recorders to Its Call Recording Portfolio

EarthBend announced that it has added Red Box call recording solutions to its portfolio. Red Box provides solutions for compliance, coaching & training, service quality control, evidence gathering, dispute & complaint resolution, staff protection, and verification. EarthBend is proud to offer additional options to their partners who have customers that utilize call recording for adherence to state & federal laws (i.e. PCI, FDCPA, SEC etc.).  Continue reading EarthBend Announces the Addition of Red Box Recorders to Its Call Recording Portfolio

Clarabridge Launches Global Partner Program

Clarabridge, Inc., the leading provider of Intelligent Customer Experience Management (CEM) solutions for the world’s top brands, announced the launch of the Clarabridge Partner Program. Designed to increase companies’ CEM expertise, engage customers in new and meaningful ways and drive revenue, Clarabridge invites independent software vendors, service integrators, consultancies, value added resellers and other technology and service providers to join the Clarabridge Partner Program. Participating partners have the ability to refer, resell and become certified to deliver services with Clarabridge.  Continue reading Clarabridge Launches Global Partner Program

Interactive Intelligence Reports Fourth-Quarter and Full Year 2013 Financial Results

ININ logoInteractive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has announced financial results for the fourth quarter and full year ended Dec. 31, 2013.  Continue reading Interactive Intelligence Reports Fourth-Quarter and Full Year 2013 Financial Results

Eptica grows global sales to $10.6m and increases revenues by 18% in 2013

Global multichannel customer interaction software company Eptica today announced record financial results. 2013 saw turnover increase by 18% to $10.6m (£6.5m), underpinned by growing demand for its innovative, linguistic-powered customer interaction software. This is significantly higher than the overall global software market, which had a predicted 2013 growth rate of just 5.7%, according to analysts IDC. Available in 26 languages, Eptica’s Enterprise Suite transforms customer service by applying linguistics and natural language processing across all digital channels.  Continue reading Eptica grows global sales to $10.6m and increases revenues by 18% in 2013