AI is already here and it’s revolutionising the way businesses manage their data to transform the customer experience (CX). Henry Jinman says it pays to tread with caution, despite all the success stories and shares his top 3 Tips for before you begin. Continue reading Using Artificial Intelligence to build a great future for CX
Category Archives: Guest Post
The Growing Influence of Enterprise Information Management, Cloud and Analytics in the Coming Decade
Business Systems’ Will Davenport on what financial services firms can expect in 2020… Continue reading The Growing Influence of Enterprise Information Management, Cloud and Analytics in the Coming Decade
How Analytics Can Unlock Value for Contact Centres in 2020
2020 will be about analytics, Jonathan Wax from Nexedia tells us why… Continue reading How Analytics Can Unlock Value for Contact Centres in 2020
2019 in the contact centre: a year in review
2019 was a big year for contact centre technology, and while advances continue thick and fast, so much has changed that pinpointing exact key trends is often challenging. The industry’s digital revolution is only growing in momentum, too. Continue reading 2019 in the contact centre: a year in review
What makes a good partner programme? 5 Steps to Success
Leveraging partnerships is good for business but the channel landscape is changing. Tomorrow’s winners will truly engage with their partners says Rob Wiles at Puzzel. Here, he shares 5 top tips for building a supportive channel ecosystem. Continue reading What makes a good partner programme? 5 Steps to Success
2020: Simple and smart, your best year ever for WFM
As 2019 draws to a close, Dave Hoekstra predicts an exciting road ahead for Workforce Management. While innovations like Artificial Intelligence and Analytics have the power to transform CX, they should be easy to use and understand. Read on to discover 3 ways to master the art of simple sophistication… Continue reading 2020: Simple and smart, your best year ever for WFM