A recent consumer survey conducted by global customer experience expert, Webhelp, has revealed that only 9% of those asked claimed to use electronic devices for work while they were travelling. Continue reading Is The Era of Working While Travelling Dead?
Usain Bolt ran 100m in 9.58 seconds. This world record made him a household name sparking global media interest. This news required little translation, it spoke clearly to everyone. As it turns out, people like ‘fast’, especially in terms of customer communications. In the age of digital technology, waiting patiently for a response no longer feels acceptable. Customers want rapid, yet tactile, communication in their own language. Continue reading Speaking your customer’s language
Colin Hay at Puzzel takes a look at how to realise the real potential in contact centres… Contact centres and those in them work hard. In fact they are obsessive about efficiency and reduced cost to serve. That’s the problem – too much attention on the wrong thing. Continue reading Helping Contact Centres Become More Valued Assets
Colin Hay at Puzzel outlines 5 smarter ways of working to minimise customer effort starting with eliminating dumb contacts… Continue reading 5 Ways to reduce customer effort in contact centres and eliminate dumb contacts, from Puzzel
TeleWare’s chief innovation officer Paul Millar looks forward to the next 25 years… 25 years is a long time in technology. When we started TeleWare some 25 years ago there was no Google, no smart phones, no social media and mobile telephony was only in its infancy. Continue reading TeleWare celebrates its 25th anniversary