PRESS RELEASE: New research from NewVoiceMedia provides a compelling insight into a prospect’s view of B2B sales practices, revealing that just 10% are completely satisfied with sales approaches they’ve received. Continue reading The real cost of poor prospecting to UK businesses (INFOGRAPHIC)
PRESS RELEASE: DATAMARK, Inc., a leading provider business process solutions, including outsourced bilingual contact centre services for Fortune 500 companies and other large enterprises, has released a new infographic helpful for large businesses and other organizations considering centralizing call centre operations to save money while improving customer service. Continue reading DATAMARK Infographic Highlights Benefits of Contact Center Consolidation
‘The loyal customer’ doesn’t mean what it used to; while they used to stay with a company through thick and thin, loyal customers today are simply the ones that return at all. The internet provides ‘near perfect’ information to consumers, giving the ideal platform to switch providers on a regular basis if necessary.