There is an infinite amount of data in contact centres but what does it really tell us? Jim Davies of Calabrio believes that educated insights are better than wandering around in the unknown and that taking a lead from Pi is the answer. Continue reading Enjoy a Slice of Customer Data Analytics Pi (e)
Category Archives: Guest Content
What Elephants and Customer Experiences Have in Common
Customers are like elephants; they have amazing memories. This means they will never forget a truly wonderful or absolutely horrible service experience. So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences? Jim Davies explores 5 brand- and money-saving customer experience (CX) options. Continue reading What Elephants and Customer Experiences Have in Common
An Uncertain Economy Will Lead to Innovation and Hypergrowth For Some
It has become clear in recent months that the economy is looking quite uncertain for 2023. Neil Russell-Smith at Quantanite shares his thoughts on how an uncertain economy can actually innovate and will be good for some… Continue reading An Uncertain Economy Will Lead to Innovation and Hypergrowth For Some
How the Metaverse Will Impact Customer Service
Kura, one of the UK’s leading customer service outsourcers explores some of the impacts that the metaverse will have on customer service and the customer experience… Continue reading How the Metaverse Will Impact Customer Service
The Ultimate 5-step Detox Programme for Contact Centre Health
If the festive season left your frontline staff frazzled, now is the time to give them a welcome energy boost. Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023… Continue reading The Ultimate 5-step Detox Programme for Contact Centre Health
Beware Skinny Sweet Shop Owners – Are Contact Centres Missing Out on Tasty Customer Data?
Contact centres are giant candy stores full of rich, tempting data but how do you choose and where do you begin? Jim Davies shares five delicious tips for mastering effective data collation and optimisation… Continue reading Beware Skinny Sweet Shop Owners – Are Contact Centres Missing Out on Tasty Customer Data?