Category Archives: Whitepaper

40% of CX Leaders are unsure as to how to deliver customer satisfaction, as the primary contact moves away from voice to self-service, Bots and AI

Consumers are now looking for more digital and self-service options when contacting a business. How can businesses address this need? Continue reading 40% of CX Leaders are unsure as to how to deliver customer satisfaction, as the primary contact moves away from voice to self-service, Bots and AI

Verizon and PCI Pal release joint white paper with Servadus addressing contact centre best practices in the wake of PCI DSS 4.0 rollout

PCI Pal®, the global provider of secure payment solutions, today releases a comprehensive white paper with Servadus, and Verizon Business Group, Professional Services, mapping the contact centre landscape over the past few years and taking a look ahead as the industry moves to adopt new payment security standards. Continue reading Verizon and PCI Pal release joint white paper with Servadus addressing contact centre best practices in the wake of PCI DSS 4.0 rollout