Category Archives: Jobs

Service Excellence Manager (Yorkshire)

Job Ref: DJSB1034
Job Title: Service Excellence Manager
Location: Yorkshire
Salary: £60,000 + Bonus + Benefits

This is a first-rate opportunity for a dynamic leader to join the management team of ‘blue-chip’ brand operating multiple sites across the U.K. My client is looking for a commercially aware Service Excellence Manager (Customer Experience/Complaints Manager) with experience across both operational management and strategic development for a customer focused organisation. Continue reading Service Excellence Manager (Yorkshire)

Management Consultant (South East + extensive travel)

Job Ref: DJSG2252
Job Title: Management Consultant / Senior Consultant
Location: South East base + extensive travel to client sites
Salary: 60K – 85K + bonus / bens

This is a first-rate opportunity to join the consulting division of a leading brand operating within the business services, consultancy and ‘outsourcing’ arena. Continue reading Management Consultant (South East + extensive travel)

Head of Contact Centre (Leicestershire)

JOB: Heading up a large Customer Service Operation, this is a high profile role responsible for leading and motivating a large Customer Services team. Responsibilities are centred on service performance and enhancing processes, maximising productivity and delivering strategic change. The successful candidate will need to hold a high level of gravitas combined with a “hands on” approach to designing and implementing change and expansion plans in line with business requirements. Continue reading Head of Contact Centre (Leicestershire)

Global Bid Director (UK Wide)

Global Bid Director – 100-110k + 40% Bonus + Car Allowance + Bens – UK Wide

Working for one of the most inspirational organisations in the BPO sector we are seeking an individual who has experience in directing bids on a global stage, pulling in teams from varying countries and continents to deliver a joined up, successful bid process. The successful individual will be involving in leading a large, geographically diverse global bid team and will be key in adding value to our clients bid process and in turn to their clients through the bid process and operational delivery. Continue reading Global Bid Director (UK Wide)

Head of Operations (North West)

Job Ref: DJSG2251
Job Title: Head of Operations
Location: North West
Salary: to 85K + benefits

Following a recent re-structure, this is a newly created role within a leading provider of support services going through a period of significant transformation. Working in collaboration with the Operations Director and Senior Change Team this role carries responsibility for providing visible and clear leadership to multiple departments in order to ensure the highest levels of service are consistently provided, across all business units. Continue reading Head of Operations (North West)