Category Archives: Market Research

Call centre still king for consumers with broadband issues, new research finds

BIO LogoMost consumers still opt for call centres when it comes to solving problems with their broadband, according to new research by The BIO Agency. It emerged that 61% of people chose to contact their broadband service provider by telephone, with web chat the next most popular option (20%). Social media was the least popular method of contact, with only a minuscule 2% of people choosing to use this channel if they encountered problems with their service. Continue reading Call centre still king for consumers with broadband issues, new research finds

Is Online Check-In As Popular As It Should Be?

The days of standing in a huge queue at an airline check-in desk to kick start your holiday or travel experience should be becoming a thing of the past, but a recent survey by global customer experience expert, Webhelp, indicates that airlines still have a way to go to encourage UK consumers to ditch the desk altogether. Continue reading Is Online Check-In As Popular As It Should Be?

‘Out of office’ but always on – New survey shows Millennials desperate to switch-off from work

As the great summer getaway begins, a national survey of small business owners found those in the millennial generation are most likely to want more time offline. 73% of 25-34 year olds would like more time unconnected, compared with 53% of 45-54 year olds and 40% of over 55s who would like time switched-off from devices. Continue reading ‘Out of office’ but always on – New survey shows Millennials desperate to switch-off from work