Category Archives: Market Research

Opportunity for Service Providers to Improve Business Outcomes of Order-to-Activation Process by Harnessing Business Intelligence (BI) and Analytics

PRESS RELEASE: Amdocs, the leading provider of customer experience systems and services, today announced the findings of a global survey which highlights the unchartered potential of adopting business intelligence (BI) and analytics tools within one of the most critical business processes, the order-to-activation (O2A) process. Continue reading Opportunity for Service Providers to Improve Business Outcomes of Order-to-Activation Process by Harnessing Business Intelligence (BI) and Analytics

Survey reveals live streaming will help businesses overcome World Cup ‘sickness’

PRESS RELEASE: As anticipation builds for the upcoming World Cup in Brazil, a new study has found that allowing staff to stream live games while at work can help British businesses overcome the rise in ‘illnesses’ that seems to occur every four years. Continue reading Survey reveals live streaming will help businesses overcome World Cup ‘sickness’

UK consumers are fighting back against poor customer service, finds new research

NVM logo jpgPRESS RELEASE: New research from leading cloud contact centre vendor NewVoiceMedia reveals that 73 percent of UK consumers are standing up for customer service standards more than they were ten years ago. 57 percent of Brits will give a business feedback in order to let them know they are performing poorly, and 37 percent feel empowered by social media to easily share their experiences. Continue reading UK consumers are fighting back against poor customer service, finds new research

Content Finds the Customer: SDL Global Study Finds Social Media Drives Content Discovery with Millennials

PRESS RELEASE: Marketers have come to realise that churning out mountains of content is not a sustainable or effective way to target its millennial customers. Fortunately, volume doesn’t matter but creating the right content and delivering it consistently – wherever your customers are – does. Millennials turn to social networks for content discovery first, drastically outranking online and customisable newsfeeds, according to a new global study by SDL. Continue reading Content Finds the Customer: SDL Global Study Finds Social Media Drives Content Discovery with Millennials

New Research: Social Media Emerges as a Preferred Care Channel but Customers Expect Faster, More Personalised Responses

PRESS RELEASE: At TM Forum Live! in Nice today, Amdocs, the leading provider of customer experience systems and services, released the findings of a research study that identifies social media as an emerging channel for consumers seeking customer-care assistance. The research highlights an opportunity for service providers to improve the customer experience and reduce call centre costs. Continue reading New Research: Social Media Emerges as a Preferred Care Channel but Customers Expect Faster, More Personalised Responses