U.S. businesses want to capitalize on emerging technologies like machine learning and artificial intelligence, which have the power to revolutionize how companies operate. But the legacy technology tools businesses rely on may hinder or even prevent them from doing so. Continue reading Research: U.S. Businesses Not Ready for Machine Learning, Decision Automation →

A new report released today by Harvard Business Review Analytic Services in association with DXC Technology, the world’s leading independent, end-to-end IT services company, reveals that companies expect pressures from digital technology disruption to accelerate and intensify, yet worry that organizational inertia and resistance to change will hold them back. Continue reading Companies Anticipate Need for Massive Change to Win in Digital Economy →

New research from Clarizen, a global leader in collaborative work management software, shows 70% of businesses across the world have employees working from home and remotely – with the vast majority needing collaborative tools to ensure their workforces are coordinated in terms of tasks, objectives and priorities. Continue reading Clarizen research shows 70% of companies have staff working from home or remotely and need collaborative tools →

The State of CX survey, run by Confirmit has revealed that CX professionals are right to put ROI, data integration and executive buy-in top of the CX ‘wish list’ for 2018. Continue reading Lack of data integration and exec buy-in is risking CX ROI →

Organizations believe that pairing humans alongside machine intelligence will create a more effective, engaged, and meritocratic workforce, according to a new global study released by Pegasystems, the software company empowering customer engagement at the world’s leading enterprises. Continue reading Despite Fears, Executives Believe AI and Robotics Could Change Workplace for the Better, Says Pega Research →