Category Archives: Outsourcing

ICON Communication Centres Announces New Parent Company

ICON Communication Centres s.r.o (ICON), an award-winning provider of multilingual contact centre solutions, is pleased to announce its purchase by CEE Communication s.r.o. The new parent company is tasked with driving innovative customer acquisition strategies supported by compelling governance and call centre experience to realise ICON’s full potential. Continue reading ICON Communication Centres Announces New Parent Company

TTEC Wins Six Stevie® Awards, Recognized for Customer Experience Excellence in Multiple Categories

TTEC, a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands announced that it recently earned a total of six awards during the 13th annual Stevie® Awards for Sales and Customer Service program. Continue reading TTEC Wins Six Stevie® Awards, Recognized for Customer Experience Excellence in Multiple Categories

Arise Virtual Solutions Recognized in Gartner’s 2019 Customer Management BPO Service Providers Market Guide

Arise Virtual Solutions Inc., a leading provider of business process outsourcing (BPO) services, announced that it has been recognized as a Representative Vendor in Gartner Inc.’s 2019 Market Guide for Customer Management BPO Service Providers, authored by Gartner analysts TJ Singh, Misako Sawai, and Brian Manusama. Continue reading Arise Virtual Solutions Recognized in Gartner’s 2019 Customer Management BPO Service Providers Market Guide

TTEC reports significant customer growth across Europe as demand for digital solutions rapidly increases

TTEC, a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands reports that the company will be participating in the upcoming Call and Contact Centre Expo. Continue reading TTEC reports significant customer growth across Europe as demand for digital solutions rapidly increases