Category Archives: Outsourcing

TTEC Introduces Top Five Customer Experience Tools for 2019

TTEC, a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, has compiled the company’s top CX insights, ideas and trends to help companies kickstart their customer engagement in 2019. Continue reading TTEC Introduces Top Five Customer Experience Tools for 2019

TTEC Named a Top 100 Company to Watch for Remote Jobs in 2019

TTEC, a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, is proud to announce that it has been named to FlexJobs’ annual list of the Top 100 Companies to Watch for Remote Jobs in 2019. Continue reading TTEC Named a Top 100 Company to Watch for Remote Jobs in 2019

Teleperformance Wins Frost & Sullivan’s Competitive Strategy Innovation and Leadership Award in Brazil

Teleperformance, the global leader in outsourced omnichannel customer experience management announced it was honored with the 2018 Competitive Innovation and Leadership Award in the contact centre outsourcing industry in Brazil by Frost & Sullivan. Continue reading Teleperformance Wins Frost & Sullivan’s Competitive Strategy Innovation and Leadership Award in Brazil

TTEC Establishes Customer Experience Operations in Greece

TTEC, a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands announced that it has established operations in Athens, Greece, as part of the company’s growth activities in the European region. The company will hire up to 250 customer experience associates in Athens over the coming months. Continue reading TTEC Establishes Customer Experience Operations in Greece

Golden Gate BPO Solutions Partners with ERC BPO and Extends it’s Global Operating Capabilities to Durban, South Africa

Golden Gate BPO Solutions, a global provider of customer management and contact-centre and business-process outsourcing solutions, has announced a new operating partnership with ERC BPO (ERC). Headquartered in Jacksonville, FL, ERC has locations in the United States, Dominican Republic, India, and South Africa. Continue reading Golden Gate BPO Solutions Partners with ERC BPO and Extends it’s Global Operating Capabilities to Durban, South Africa

Industry Leaders Weigh in on Customer Experience Trends in 2019

Each year, HGS publishes a list of top customer experience (CX) trends—an on-the-ground forecast of how BPO partners will be called on to cost-effectively address CX needs in the new year. HGS is honored to share unique and well-informed perspectives from an elite group of industry thought leaders for this year’s predictions. Continue reading Industry Leaders Weigh in on Customer Experience Trends in 2019