Category Archives: Outsourcing

Sitel Group Enters New Financial Chapter with Completion of Credit Refinancing

Sitel Group, one of the largest customer experience (CX) management companies in the world announced the refinancing of its credit facility. The new credit facility includes a three percent average interest rate (down from 8 percent), $515 million long-term loan and a $90 million revolving credit facility, offering the company greater flexibility in its cash management. Continue reading Sitel Group Enters New Financial Chapter with Completion of Credit Refinancing

Ventrica enters Sunday Times Fast Track 100 for the first time

Outsourced customer contact centre Ventrica based in Southend-on-Sea has entered The Sunday Times Virgin Atlantic Fast Track 100 (2018) for the first time and is ranked as the 63rd fastest growing company in the UK. Ventrica is the only contact centre outsourcing business to feature in this year’s list. Continue reading Ventrica enters Sunday Times Fast Track 100 for the first time

Arise Expands Presence to Provide Opportunities to Those Who May Affected by Recent Mass Lay Off Announcements

Arise Virtual Solutions Inc., the award-winning leader in on-demand customer management technology and business process outsourcing (BPO), is excited to expand its virtual presence to provide opportunities to individuals who will potentially be impacted by the mass layoffs recently announced by General Motors. Continue reading Arise Expands Presence to Provide Opportunities to Those Who May Affected by Recent Mass Lay Off Announcements

TTEC Wins Best pan-European Contact Centre award at the European Contact Centre & Customer Service Awards 2018

TTEC, a leading global customer experience services company focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands, has won a bronze award in recognition of delivering European Customer Experience Excellence, after being named finalist across three categories at the ECCCSA Awards 2018, held in London. Continue reading TTEC Wins Best pan-European Contact Centre award at the European Contact Centre & Customer Service Awards 2018

TTEC Earns Three Chief Learning Officer Learning In Practice Awards

TTEC, a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, announced that the company won three of the Chief Learning Officer magazine’s Learning in Practice awards for demonstrating excellence in the design and delivery of workforce learning and development programs. Continue reading TTEC Earns Three Chief Learning Officer Learning In Practice Awards

TTEC Wins UK Top Employer of the Year Award for Company’s EMEA Team at the GSA UK Awards 2018

TTEC, a leading global customer experience services company focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands, has been named UK Top Employer of the Year in recognition of delivering optimum performance through continuous improvement in people practices, at the GSA UK Awards, held in London. Continue reading TTEC Wins UK Top Employer of the Year Award for Company’s EMEA Team at the GSA UK Awards 2018