yoummday, the leading AI-powered customer experience (CX) platform, has demonstrated its excellence in the telecommunications sector by surpassing all competitors in Netherlands-based telecommunications company Vodafone Ziggo’s ‘Sales Challenge 2024’. Continue reading yoummday Surpasses All Competitors in Vodafone Ziggo’s Inaugural Sales Challenge
Category Archives: Outsourcing
Alorica Introduces ReVoLT
Alorica Inc., a global CX leader, announced the launch of its Real-time Voice Language Translation (ReVoLT), effectively eliminating language barriers during live customer interactions. Continue reading Alorica Introduces ReVoLT
Capita signs deal worth up to £220m with major European telecoms provider
Capita announces it has extended and expanded its customer experience contract as the strategic partner for a major European telecoms provider. Continue reading Capita signs deal worth up to £220m with major European telecoms provider
ArvatoConnect awarded HMRC contract as IT service partner
Datchet-headquartered ArvatoConnect has secured a five-year contract with HMRC to provide IT support services as part of the Shared Services for Government (SSfG) strategy. Continue reading ArvatoConnect awarded HMRC contract as IT service partner
Step Change Outsourcing forges a strategic partnership with DAZN for its subscribers in the UK
Step Change Outsourcing, a growing customer contact centre based in Stevenage, Hertfordshire, is thrilled to announce a partnership with DAZN, the world’s largest, fastest-growing sports streaming service, as their UK retention partner. Continue reading Step Change Outsourcing forges a strategic partnership with DAZN for its subscribers in the UK
Foundever™ and John Lewis Partnership continue their 17-year partnership with a five-year contract extension
Foundever™ is thrilled to announce a five-year extension of its contract with John Lewis Partnership – one of the UK’s most beloved retailers. Continue reading Foundever™ and John Lewis Partnership continue their 17-year partnership with a five-year contract extension