Category Archives: Outsourcing

Teleperformance Wins Prestigious Netherlands National Contact Center Association Award for Fraud Risk Assessment

PRESS RELEASE: Teleperformance, the global leader in outsourced multichannel customer experience management, today announced that it has been recognized by the Netherlands National Contact Center Association (NCAA), with the organization’s Innovation Award. Teleperformance is being recognized for its comprehensive global security framework that enables policies, processes, and people to prevent fraud and protect customers. Continue reading Teleperformance Wins Prestigious Netherlands National Contact Center Association Award for Fraud Risk Assessment

Elix-IRR listed in the Top 20 World’s Best Outsourcing Advisors for third consecutive year

PRESS RELEASE: The International Association of Outsourcing Professionals® have announced the rankings for the World’s Best Outsourcing Advisors and ranked Elix-IRR #15. This is the third year running Elix-IRR has been placed in the Top 20, an outstanding achievement for a consultancy not even five years old. Continue reading Elix-IRR listed in the Top 20 World’s Best Outsourcing Advisors for third consecutive year

Teleperformance Receives 2013 Hughes Supplier Excellence Award

PRESS RELEASE: Teleperformance (Paris:RCF), the global leader in outsourced multichannel customer experience management, today announced that the company has received a 2013 Supplier Excellence Award from Hughes Network Systems, LLC (Hughes), the global leader in broadband satellite solutions and a leading provider of managed network services. Continue reading Teleperformance Receives 2013 Hughes Supplier Excellence Award

Account Control Technology Holdings, Inc. Acquires Convergent

PRESS RELEASE: Account Control Technology Holdings, Inc. (ACT Holdings), the parent company of debt management and collection leader Account Control Technology, Inc. (ACT) today announced its acquisition of Convergent Resources Holdings, LLC (Convergent). The acquisition creates a diversified business process outsourcing (BPO) organization with a total of 20 offices and more than 3,900 employees. Continue reading Account Control Technology Holdings, Inc. Acquires Convergent