Category Archives: Outsourcing

Frost & Sullivan Confirms Teleperformance’s Leadership in the Contact Center Outsourcing Market

Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Teleperformance (TP) with the 2013 North America Company of the Year Award in Contact Center Outsourcing. Already a Tier I giant in the global outsourced CRM and contact center services space, TP continues to leverage its experience, global reach, and innovativeness to deliver customer-centric solutions and tangible results for contact center clients.  Continue reading Frost & Sullivan Confirms Teleperformance’s Leadership in the Contact Center Outsourcing Market

Sitel Newcastle achieves Silver Level North East Better health at Work Award

Following another year of regular health and well-being activities and a real focus on employee engagement, Sitel Newcastle has achieved Silver level of the North East Better Health Awards in conjunction with the local NHS team and ratified by the Northern TUC.  Continue reading Sitel Newcastle achieves Silver Level North East Better health at Work Award

HGS UK Voted ‘2013 North West Employer of the Year’

HGS UK’s Retention and Loyalty Centre of Excellence based in Preston, Lancashire has been awarded the title of ‘‘Smart Training and Recruitment Employer of 2013 for the North West region’, by Smart Training, one of UK’s largest specialist training providers. The recognition comes in the wake of the Preston centre successfully completing a year-long ‘contact centre apprenticeship scheme’ for a number of its staff members.  Continue reading HGS UK Voted ‘2013 North West Employer of the Year’