Category Archives: Outsourcing

‘Too much efficiency is not actually efficient’ – new white paper

PRESS RELEASE: Serco Consulting’s Director of Service Solutions Delivery, Keith White, launches his latest white paper, ‘Too much efficiency is not actually efficient’. This paper discusses the importance of companies with shared service operations targeting effectiveness instead of efficiency, and focusing on delivering flexibility in the face of constant change. Continue reading ‘Too much efficiency is not actually efficient’ – new white paper

Transformation success secures contract extension for Serco

PRESS RELEASE: Serco, the international services company, has secured a four year contract extension worth £20 million with the London Borough of Enfield for the provision of ICT services and related delivery programmes. This new agreement has the potential to include additional projects in areas of transformation and innovation, extending the strategic partnership until the end of September 2019. Continue reading Transformation success secures contract extension for Serco

ICMI Recognizes Callzilla as a 2014 Global Contact Center Award Finalist for Best Outsourcing Partnership

PRESS RELEASE: Following a highly competitive application process, the International Customer Management Institute (ICMI) selected Callzilla, the leader in Hispanic Customer Engagement and their client, Rosetta Stone, as a finalist for Best Contact Center Outsourcing Partnership award category. Winners will be announced at the Annual Global Contact Center Awards Dinner on May 7th in San Diego. The evening’s award festivities are sponsored by Voiance, iQor and HireIQ. Continue reading ICMI Recognizes Callzilla as a 2014 Global Contact Center Award Finalist for Best Outsourcing Partnership