Category Archives: Outsourcing

Aegis Positioned in 2013 Magic Quadrant for CM Contact Center BPO by Leading Industry Analyst Firm

Aegis Limited, a global outsourcing and technology services company, announced that it has been positioned in the Gartner Magic Quadrant for Customer Management Contact Center BPO 2013 report, published in December 2013. Gartner’s 2013 Magic Quadrant for Customer Management (CM) Contact Centre BPO evaluates a vibrant provider landscape with capabilities across the Americas, EMEA and Asia/Pacific.  Continue reading Aegis Positioned in 2013 Magic Quadrant for CM Contact Center BPO by Leading Industry Analyst Firm

Frost & Sullivan Confirms Teleperformance’s Leadership in the Contact Center Outsourcing Market

Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Teleperformance (TP) with the 2013 North America Company of the Year Award in Contact Center Outsourcing. Already a Tier I giant in the global outsourced CRM and contact center services space, TP continues to leverage its experience, global reach, and innovativeness to deliver customer-centric solutions and tangible results for contact center clients.  Continue reading Frost & Sullivan Confirms Teleperformance’s Leadership in the Contact Center Outsourcing Market

Sitel Newcastle achieves Silver Level North East Better health at Work Award

Following another year of regular health and well-being activities and a real focus on employee engagement, Sitel Newcastle has achieved Silver level of the North East Better Health Awards in conjunction with the local NHS team and ratified by the Northern TUC.  Continue reading Sitel Newcastle achieves Silver Level North East Better health at Work Award