Category Archives: Outsourcing

Unitec Students to Benefit from Concentrix Partnership

Unitec Institute of Technology is delighted to welcome Concentrix, a Fortune 500 company, into the Delivery Centre on their Mt Albert Campus. Concentrix, one of the world’s foremost customer engagement services companies, has recently come together with IBM to become a top 10 provider of customer engagement, technology and process innovation. The new partnership will have huge benefits for Unitec students and the broader New Zealand business community.  Continue reading Unitec Students to Benefit from Concentrix Partnership

Sitel Work@Home Solutions™ to Support Premier Apparel Retailer

Sitel, a leading global customer care provider, today announced a significant new contract with a premier clothing and accessories retailer. The client, a household name in apparel with more than 850 stores worldwide, will utilize Sitel Work@Home Solutions™ to provide outstanding customer experiences. Sitel will support the retailer with 150 new Sitel Work@Home Solutions™ team members, with the potential of growing significantly to support the holiday season ramp.  Continue reading Sitel Work@Home Solutions™ to Support Premier Apparel Retailer

NelsonHall identifies Serco as a leader for multi-channel Customer Management Services

NelsonHall, one of the most influential research and advisory firms for the global BPO and IT outsourcing industry has identified international services company Serco as a leader in multi-channel Customer Management Services (CMS), (‘Overall’ market segment), within their latest report on this market and also through their rigorous NEAT assessment tool that rates multi-channel CMS providers.  Continue reading NelsonHall identifies Serco as a leader for multi-channel Customer Management Services