Category Archives: Outsourcing

Sitel Work@Home Solutions™ to Support Premier Apparel Retailer

Sitel, a leading global customer care provider, today announced a significant new contract with a premier clothing and accessories retailer. The client, a household name in apparel with more than 850 stores worldwide, will utilize Sitel Work@Home Solutions™ to provide outstanding customer experiences. Sitel will support the retailer with 150 new Sitel Work@Home Solutions™ team members, with the potential of growing significantly to support the holiday season ramp.  Continue reading Sitel Work@Home Solutions™ to Support Premier Apparel Retailer

NelsonHall identifies Serco as a leader for multi-channel Customer Management Services

NelsonHall, one of the most influential research and advisory firms for the global BPO and IT outsourcing industry has identified international services company Serco as a leader in multi-channel Customer Management Services (CMS), (‘Overall’ market segment), within their latest report on this market and also through their rigorous NEAT assessment tool that rates multi-channel CMS providers.  Continue reading NelsonHall identifies Serco as a leader for multi-channel Customer Management Services

Alorica Names Colleen Beers Head of Client Services for Strategic Accounts

Alorica, a worldwide, leading provider of customer management outsourcing solutions, announced today that it has named Colleen Beers as senior vice president of strategic accounts for client services across worldwide operations as part of the company’s continued growth and success.  Continue reading Alorica Names Colleen Beers Head of Client Services for Strategic Accounts

Teleperformance Named a Leader in Gartner Magic Quadrant for Fourth Consecutive Year

Teleperformance, the global leader in outsourced multichannel customer experience management announced, for the fourth consecutive year, it has been recognized as a Leader by Gartner in the Magic Quadrant for Customer Management (CM) Contact Center BPO. Continue reading Teleperformance Named a Leader in Gartner Magic Quadrant for Fourth Consecutive Year