Category Archives: Outsourcing

TTEC Establishes Customer Experience Operations in Greece

TTEC, a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands announced that it has established operations in Athens, Greece, as part of the company’s growth activities in the European region. The company will hire up to 250 customer experience associates in Athens over the coming months. Continue reading TTEC Establishes Customer Experience Operations in Greece

Golden Gate BPO Solutions Partners with ERC BPO and Extends it’s Global Operating Capabilities to Durban, South Africa

Golden Gate BPO Solutions, a global provider of customer management and contact-centre and business-process outsourcing solutions, has announced a new operating partnership with ERC BPO (ERC). Headquartered in Jacksonville, FL, ERC has locations in the United States, Dominican Republic, India, and South Africa. Continue reading Golden Gate BPO Solutions Partners with ERC BPO and Extends it’s Global Operating Capabilities to Durban, South Africa

Industry Leaders Weigh in on Customer Experience Trends in 2019

Each year, HGS publishes a list of top customer experience (CX) trends—an on-the-ground forecast of how BPO partners will be called on to cost-effectively address CX needs in the new year. HGS is honored to share unique and well-informed perspectives from an elite group of industry thought leaders for this year’s predictions. Continue reading Industry Leaders Weigh in on Customer Experience Trends in 2019

CX Disruptor TTEC Celebrates 2018 Success with Seven Award Wins in EMEA

TTEC (Tee-tek), a leading global customer experience services company focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands, celebrates a successful year following its new brand launch in January 2018. Contributing to the success are several major industry award wins, expansion of the EMEA leadership team, and addition of a number of new clients. Continue reading CX Disruptor TTEC Celebrates 2018 Success with Seven Award Wins in EMEA

Sitel Group Enters New Financial Chapter with Completion of Credit Refinancing

Sitel Group, one of the largest customer experience (CX) management companies in the world announced the refinancing of its credit facility. The new credit facility includes a three percent average interest rate (down from 8 percent), $515 million long-term loan and a $90 million revolving credit facility, offering the company greater flexibility in its cash management. Continue reading Sitel Group Enters New Financial Chapter with Completion of Credit Refinancing

Ventrica enters Sunday Times Fast Track 100 for the first time

Outsourced customer contact centre Ventrica based in Southend-on-Sea has entered The Sunday Times Virgin Atlantic Fast Track 100 (2018) for the first time and is ranked as the 63rd fastest growing company in the UK. Ventrica is the only contact centre outsourcing business to feature in this year’s list. Continue reading Ventrica enters Sunday Times Fast Track 100 for the first time