Category Archives: Outsourcing

Convergys Accelerates Deployment of Robotic Process Automation (RPA) to More Than One-Third of its Workforce to Streamline Performance and Simplify Customer Interactions

Convergys, a global leader in customer management, has announced that it has achieved an important milestone with more than one-third of its workforce utilizing Robotic Process Automation (RPA), reducing customer handle times up to 45 percent and transaction error rates up to 98 percent. RPA uses software “robots” to perform tasks within existing applications, such as data entry or cut and paste of data across systems, to quickly respond to commonly asked questions, freeing representatives to focus on resolving customer issues more efficiently. Continue reading Convergys Accelerates Deployment of Robotic Process Automation (RPA) to More Than One-Third of its Workforce to Streamline Performance and Simplify Customer Interactions

Sitel Group Recognized by IAOP 2018 Global Outsourcing 100 List for Sustained Excellence

Sitel Group, one of the largest customer experience companies in the world, announced that it has been recognized by the Global Outsourcing 100® list produced by IAOP®, the International Association of Global Outsourcing Professionals for its sustained excellence in the outsourcing industry. Continue reading Sitel Group Recognized by IAOP 2018 Global Outsourcing 100 List for Sustained Excellence