Category Archives: Outsourcing

Everest Group Distinguishes Teleperformance as a Leader and Star Performer in the Contact Centre Outsourcing Assessment

Teleperformance, the worldwide leader in omnichannel customer experience management announced the company was recognized as a Leader and a Star Performer in the Everest Group Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2018. Teleperformance is the only service provider with substantial scale across all geographies and industry verticals and this marks the sixth consecutive year Teleperformance has been recognized as a global Leader by Everest Group. Continue reading Everest Group Distinguishes Teleperformance as a Leader and Star Performer in the Contact Centre Outsourcing Assessment

Arise Adds Another Cruise Line Client to an Already Impressive Roster

Arise Virtual Solutions is excited to add an exciting new cruise line client to their travel and hospitality portfolio. A subsidiary of an existing client, the new line of business helps further solidify Arise’s stronghold as the leader in on-demand customer management solutions in the cruise industry, where flexibility is mission critical. Continue reading Arise Adds Another Cruise Line Client to an Already Impressive Roster

Intelenet opens a new Global Delivery Centre in Jordan

Intelenet® Global Services, a renowned global Business Process Services player announced that the company has set up a centre in Jordan with the inauguration of its latest global delivery centre. The state-of-the-art centre with a capacity of 200 seats will help the company expand its operations across all sectors and provide low cost Arabic delivery based on emerging client demands. Continue reading Intelenet opens a new Global Delivery Centre in Jordan

Parseq sells contact centre division following successful turnaround

Kura has announced that it has acquired the contact centre division of Parseq and Stellar Europe Limited and in doing so has become the UK’s largest independent Outsourcer employing around 3,000 people and with sales of £75m. These deals follow quickly on the heels of the announcement of there Joint Venture based in Durban, South Africa. Continue reading Parseq sells contact centre division following successful turnaround

Outsourced contact centre Ventrica expands its second site to meet growing demand for its services

Outsourced customer contact centre Ventrica is preparing for its busiest peak season yet in the run up to Christmas 2018. After recently winning two new contracts including a well-known luxury brand, the company will increase its workforce from 450 to 650 by the end of September, to provide customer service management across a wide range of channels from phone and web chat to social media. Continue reading Outsourced contact centre Ventrica expands its second site to meet growing demand for its services