Datchet-headquartered ArvatoConnect has secured a five-year contract with HMRC to provide IT support services as part of the Shared Services for Government (SSfG) strategy. Continue reading ArvatoConnect awarded HMRC contract as IT service partner
Category Archives: Outsourcing
Step Change Outsourcing forges a strategic partnership with DAZN for its subscribers in the UK
Step Change Outsourcing, a growing customer contact centre based in Stevenage, Hertfordshire, is thrilled to announce a partnership with DAZN, the world’s largest, fastest-growing sports streaming service, as their UK retention partner. Continue reading Step Change Outsourcing forges a strategic partnership with DAZN for its subscribers in the UK
Foundever™ and John Lewis Partnership continue their 17-year partnership with a five-year contract extension
Foundever™ is thrilled to announce a five-year extension of its contract with John Lewis Partnership – one of the UK’s most beloved retailers. Continue reading Foundever™ and John Lewis Partnership continue their 17-year partnership with a five-year contract extension
HGS enables Form1 Partners to bring best in class, cutting-edge solutions to clients
Hinduja Global Solutions (HGS), a leader in technology-led CX, has partnered with Form1 Partners, the leading commercialisation partner for B2B tech scale-ups and trusted source of breakthrough technology driving our digital future, to enable the company to bring the best, cutting-edge solutions to its clients. Continue reading HGS enables Form1 Partners to bring best in class, cutting-edge solutions to clients
Sensée launches Surge emergency response service
Work-from-home CX specialist Sensée has launched an emergency response service for organisations needing extra trained personnel at short notice to manage spikes in customer contact. Continue reading Sensée launches Surge emergency response service
ESP Group Secures 4-Year Transport for London Contract to Support Contact Payment Cards Scheme
Journeycall, part of the ESP Group, is thrilled to announce the successful acquisition of a 4-year contract with Transport for London (TfL) to provide support across their Contact Payment Cards (CPC) scheme. Continue reading ESP Group Secures 4-Year Transport for London Contract to Support Contact Payment Cards Scheme