DATAMARK, a global leading provider for contact center services, has partnered with a fast growing energy provider in support of their customer service outreach. The company provides natural gas and electricity for its clients across the U.S, Canada, and Japan. Continue reading DATAMARK Partners with Large Growing Energy Supplier to Provide Contact Center Services →

Frost & Sullivan awarded Transcom the 2017 European Contact Center Outsourcing Customer Value Leadership Award after an evaluation of best practices across multiple business performance categories against key competitors. Continue reading Frost & Sullivan recognizes Transcom’s leadership in delivering value to clients →

Outsourced customer contact centre Ventrica who won Gold in the ‘Best Outsourced Contact Centre’ category at the ECCCSAs is to target Australian organisations who are looking to expand globally on-line and who need centralised 24/7 customer service. Continue reading Ventrica targets Australian companies looking to increase exports after being voted ‘Best Outsourced Contact Centre’ in Europe →

The private sector outsourcing market soared to a three-year high in 2017 as businesses signed contracts worth £4.93 billion, according to the Arvato UK Outsourcing Index. Continue reading Private Sector outsourcing market hits three-year high →

IAOP® announced its annual Global Outsourcing 100® and World’s Best Outsourcing Advisors lists. The lists were released during IAOP’s OWS18, held at the Renaissance Orlando at SeaWorld, in Orlando, Florida. Continue reading IAOP Releases the 2018 Global Outsourcing 100 and World’s Best Outsourcing Advisors →