Nearly two-thirds of consumers are loyal to their communications (63 per cent) and media (66 per cent) providers, having stayed with them for more than three years, despite signs this could change quickly if brands don’t adapt to customer experience demands. This news comes from the final two reports from The State of Customer Experience 2017 survey via Conduent Incorporated. Continue reading Conduent Report: Nearly Two-Thirds of Communications and Media Customers Loyal but Can Brands Keep Them?
Category Archives: Outsourcing
Teleperformance Wins Frost & Sullivan Company of the Year Awards for Asia Pacific, Europe and North America Regions
Teleperformance, the worldwide leader in omnichannel customer experience management announced it received three prestigious Contact Center Outsourcing Company of the Year Awards from Frost & Sullivan, recognizing its entire regional operations in Asia Pacific, Europe and North America. The awards honor Teleperformance for a high degree of innovation in services, technologies, and leadership with a focus on customer value and market penetration. Continue reading Teleperformance Wins Frost & Sullivan Company of the Year Awards for Asia Pacific, Europe and North America Regions
Marks & Spencer extends customer contact partnership with Capita by five years
Marks & Spencer has extended its longstanding digital customer contact partnership with Capita by a further five years. The contract renewal and expansion commences April 2018 and is worth approximately £70m over the contract term. Capita will continue to provide quality customer service support for marksandspencer.com across voice, online and webchat channels from its existing award-winning teams, including those based in Preston Brook in the UK. Continue reading Marks & Spencer extends customer contact partnership with Capita by five years
Ascensos Expands European Operations
Ascensos, the Scottish-based contact centre management specialist, has opened a new customer contact centre in Bucharest, Romania. The new facility is located within the state of art Frunzei building in central Bucharest and represents an initial investment of over £500,000. The opening ceremony was carried out by Ascensos’s Exceutive Chairman, Dermot Jenkinson. Continue reading Ascensos Expands European Operations
Teleperformance Wins Frost & Sullivan Company of the Year Awards for Asia Pacific, Europe and North America Regions
Teleperformance, the worldwide leader in omnichannel customer experience management announced it received three prestigious Contact Center Outsourcing Company of the Year Awards from Frost & Sullivan, recognizing its entire regional operations in Asia Pacific, Europe and North America. Continue reading Teleperformance Wins Frost & Sullivan Company of the Year Awards for Asia Pacific, Europe and North America Regions
Datacom to provide client enquiry services for Dept of Home Affairs
Datacom announced they have entered into a 3-year contract with the Department of Home Affairs to provide client enquiry services as part of the Department’s programme to modernise its visa and citizenship services. Continue reading Datacom to provide client enquiry services for Dept of Home Affairs