Category Archives: Partnerships

Talkdesk to Offer Fonolo’s Feature-Rich Call-Back Solution to their Customers

Fonolo is proud to now offer its cloud-based call-back solutions to a growing network of Talkdesk-powered contact centres, and is coming soon to AppConnect, the first enterprise app store. Talkdesk announced AppConnect earlier this year at Opentalk, their annual thought leadership event in San Francisco, and has since grown the platform to offer a wider range of contact centre apps. Continue reading Talkdesk to Offer Fonolo’s Feature-Rich Call-Back Solution to their Customers

Pegasystems and Accenture Team to Offer CSPs Intelligent Customer Decisioning as a Service to Improve Customer Engagement

Pegasystems, the software company empowering customer engagement at the world’s leading enterprises, and Accenture, a leading global professional services company launched Intelligent Customer Decisioning as a Service, a cloud-based solution designed to advance marketing strategies for telecommunications providers. Continue reading Pegasystems and Accenture Team to Offer CSPs Intelligent Customer Decisioning as a Service to Improve Customer Engagement

Windstream strengthens portfolio of leading UCaaS services by adding Broadview’s OfficeSuite® paired with Windstream’s SD-WAN

500px-Windstream_Communications.svgWindstream announced the first update to its portfolio of leading Unified Communications as a Service (UCaaS) solutions following its acquisition of Broadview Networks. Windstream introduced Broadview’s OfficeSuite® with Windstream’s SD-WAN, a powerful combination that combines 100-percent cloud-based Unified Communication services with Windstream’s dynamic and cost-effective SD-WAN solution. Continue reading Windstream strengthens portfolio of leading UCaaS services by adding Broadview’s OfficeSuite® paired with Windstream’s SD-WAN

M&C Associates and LumenVox Enter New Partnership

M&C and LumenVox have been working on collaborative projects in vertical markets. Together, they are adding speech recognition capabilities to self-service applications and contact center services with sophistication that is breaking new ground with tuning abilities, grammars, and more that bring speech recognition to the highest level. Continue reading M&C Associates and LumenVox Enter New Partnership