Category Archives: Partnerships

PTP Partners with CallMiner, Bringing Advanced Speech Analytics to Improve Contact Center Performance and Customer Experience

CallMiner, the award-winning platform provider of speech and customer engagement analytics announced its partnership with PTP, a leading customer experience (CX) consulting firm. PTP provides organizations with CX-focused solutions that drive revenue and improve experience-based metrics. Continue reading PTP Partners with CallMiner, Bringing Advanced Speech Analytics to Improve Contact Center Performance and Customer Experience

Swisscom Adds BroadSoft UCC Capabilities To Smart Business Connect Solution

BroadSoft, a global market leader in cloud business software for UCaaS, and provider of (CCaaS, enables the Swisscom Smart Business Connect solution for the future. The BroadSoft Business UC-One application will enhance the cloud-based IP telephony solution from Switzerland’s leading telecommunications provider with sustainable UCC functions. Continue reading Swisscom Adds BroadSoft UCC Capabilities To Smart Business Connect Solution

Revolabs Continues to Expand Unified Communications Leadership With Westcon

Revolabs®, Inc., a wholly owned subsidiary of Yamaha Corporation and part of the Yamaha UC department, today announced that Westcon Group European Operations Ltd. will distribute Revolabs’ entire unified communications (UC) product portfolio for teleconferencing, cloud and huddle room applications, including the new Yamaha CS-700 video sound collaboration system and the Skype for Business-certified Yamaha YVC-1000MS speakerphone, in Europe, the Middle East, and Africa (EMEA). Continue reading Revolabs Continues to Expand Unified Communications Leadership With Westcon

Acticall Sitel Group Partners with BRIDGEi2i Analytics Solutions and Qlik to Empower Customer Experience Management Through Enhanced Digitization and Big Data

Acticall Sitel Group, a world-leading provider of customer experience solutions, announced that it has established strategic partnerships with BRIDGEi2i Analytics Solutions and Qlik to further Acticall Sitel Group’s ability to leverage data and analytics to help their customers provide exceptional client experience moments. Continue reading Acticall Sitel Group Partners with BRIDGEi2i Analytics Solutions and Qlik to Empower Customer Experience Management Through Enhanced Digitization and Big Data

Altitude and Comways Announce AI-Powered Case Management for Omnichannel Customer Engagement

Altitude, a global provider of omnichannel solutions to deliver great customer experiences, and Comways, a provider of advanced integrated solutions for contact centers announced the integration of chatbots and voicebots on a powerful case management solution fully integrated with Altitude’s omnichannel customer interaction solutions. Continue reading Altitude and Comways Announce AI-Powered Case Management for Omnichannel Customer Engagement