Firstsource, a global provider of Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, announced a strategic partnership with Uniphore, the global leader in Conversational Service Automation (CSA), to utilize its platform as an important component to Firstsource’s Digitally Empowered Contact Center (DECC). Continue reading Firstsource Partners with Uniphore →

NICE announced a strategic partnership with NTT DATA Germany a leading Business-and IT-solution provider. The aim of the partnership is to jointly provide a broad portfolio of customer experience solutions to clients in Germany, Austria and Switzerland, based on the combined strengths of both partners. Continue reading NTT DATA Germany and NICE Forge Strategic Partnership →

Atos, a global leader in digital transformation and Colt Technology Services have announced a partnership which will see Colt deliver – Contact Centre as a Service (CCaaS) – an omnichannel support offering for enterprises that combines Colt’s cloud-enabled telephony proposition with its global network reach and Atos’ ‘Cloud Contact Center powered by CXone’ offering. Continue reading Atos and Colt announce partnership to deliver a best-in-class Contact Centre as a Service solution →

Fuze, the leading cloud-based communications provider for the modern global enterprise, announced the expansion of its partnership with NICE inContact, further enhancing the user experience for global contact centres through CXone, NICE inContact’s world-class contact centre platform. Continue reading Fuze Expands NICE inContact Partnership to Enhance Contact Centre Offerings →

Westcon, the international technology distributor, and Lifesize, a global innovator of immersive enterprise communication solutions, have expanded their ASEAN distribution partnership to address the fast-growing cloud contact centre market across the region. Continue reading Westcon and Lifesize Extend ASEAN Partnership to Target Cloud Contact Centre →

Dynamic Yield, the Experience Optimization Platform, and e-Spirit, maker of the industry-leading FirstSpirit DXP (digital experience platform) and hybrid headless CMS, announced an expansion of their strategic partnership that will allow brands greater access to the creation of personalized digital experiences at scale. Continue reading Dynamic Yield and e-Spirit Expand Partnership for Fast and Easy Delivery of Personalized Digital Experiences →