Nuance and Rakuten Mobile, announced a strategic partnership to add Nuance® Intelligent Engagement AI Services to the Rakuten Communications Platform (RCP). As a result, RCP becomes the first-ever mobile communications, cloud-native and virtualized platform to have Nuance Conversational and Engagement AI services built-in. Continue reading Rakuten Mobile Adds Nuance Intelligent Engagement AI Services to Rakuten Communications Platform →

UiPath, the leading enterprise Robotic Process Automation (RPA) software company, and Sitel Group®, announced they have partnered to combine Sitel Group’s breadth of industry experience and customer-centric approach with the UiPath end-to-end platform for hyperautomation. Continue reading Sitel Group, UiPath Partner to Transform Customer Experience Industry with Hyperautomation →

PagerDuty, a global leader in digital operations management, announced a new integration with Zoom Video Communications, Inc., enabling DigitalOps teams to quickly initiate Zoom meetings from within the PagerDuty platform, in one click. Continue reading New PagerDuty and Zoom Integration Speeds Up Digital Teamwork →

Melrose Labs has partnered with Phronesis Technologies to reassure businesses that customers are who they say they are. Continue reading Melrose Labs to Protect Businesses from Fraud with New Technology Partnership →

Robiquity, has partnered with CX Company (part of CM.com) to meet the growing demand for Virtual Assistance technology and Conversational AI. Robiquity will integrate this technology into best of breed intelligent automation platforms to further enrich business process activities across the front, middle and back office operations of global enterprises. Continue reading CX Company (part of CM.com) partners with Robiquity to accelerate automated Conversational AI →

Selligent, the intelligent omnichannel cloud technology company, announced that it has joined the Five9 App Marketplace, merging the capabilities of Selligent Experience Cloud with the Five9 Intelligent Cloud Contact Center for improved omnichannel customer experiences. Continue reading Selligent and Five9 Partner to Deliver Intelligent, Data-Led Omnichannel Customer Journeys →