eGain, the leading provider of cloud-based customer engagement solutions announced the immediate availability of eGain Cloud AlwaysOn. An industry-first offering of its kind in digital customer engagement, eGain Cloud AlwaysOn exceeds critical system availability requirements of its global financial, telco, government, and healthcare clients. Continue reading eGain Cloud AlwaysOn™ Slays the “Scheduled Maintenance Downtime” Dragon for Digital Customer Engagement →

8×8 announced general availability of 8×8 X Series, the next generation system of intelligent enterprise engagement for all customer and employee interactions. Now available in the U.S. and U.K., X Series helps companies radically transform enterprise communications with one cloud solution for voice, video conferencing, contact centre, team messaging and collaboration across mobile and desktop devices. Continue reading 8×8 Announces General Availability of X Series →

Described as the perfect solution for Contact Centres who are looking to move away from spreadsheets or are unnecessarily paying for an existing solution, EvaluAgent® has confirmed its free Quality Monitoring Software will be released on 7th August. Continue reading Free Quality Monitoring Software – EvaluAgent® CONFIRM release date →

Bright Pattern, a global provider of multichannel cloud contact centre software, expands its presence in the United Kingdom and the Republic of Ireland to enhance local voice communications and improve regional compliance. Continue reading Bright Pattern Extends Cloud Contact Centre Service to the United Kingdom and Republic of Ireland →

With immediate effect, Sytel announces the availability of the Sytel AI Dialer. This product is built around a proprietary dialing engine, the Virtual Event Machine (VEM®) that has been optimized for producing best possible predictive dialing results under national compliance regimes globally. Continue reading Announcing the Sytel AI Dialer →