LivePerson, a leading provider of conversational commerce solutions launched Maven, a conversational AI that enables brands to replace traditional websites and 800-numbers with personalized conversations over SMS, Facebook Messenger, WhatsApp, Google RCS Business Messaging, Amazon Alexa, and other popular messengers and voice assistants. Continue reading LivePerson launches Maven™, a breakthrough conversational AI that replaces traditional websites and 800-numbers
Category Archives: Product Launch
IPsoft Launches 1Bank: The First Out-of-the-Box Conversational Banking Solution with Amelia, the Most-Human AI
IPsoft, the global leader in Enterprise AI announced the general availability of 1Bank™, the first out-of-the-box conversational banking solution powered by the most advanced AI in the market, Amelia. With Amelia, customers can engage with their financial institutions through a next-generation Natural Language Interface (NLI) either by voice or chat. Continue reading IPsoft Launches 1Bank: The First Out-of-the-Box Conversational Banking Solution with Amelia, the Most-Human AI
Talkdesk launches contact centre future at Opentalk18
Talkdesk, the enterprise contact centre platform announced significant platform enhancements and new products to drive the future of customer experience. During his keynote address at Opentalk18, Tiago Paiva, CEO of Talkdesk, launched Talkdesk iQ, which combines several new products and features powered by the company’s proprietary approach to artificial intelligence. Continue reading Talkdesk launches contact centre future at Opentalk18
Genesys Debuts Fastest, Most Accurate AI-powered Forecasting and Scheduling Service for Better Workforce Management
Genesys®, the global leader in omnichannel customer experience and contact centre solutions introduced the industry’s first forecasting and scheduling service for workforce management powered by artificial intelligence (AI). Now businesses can use AI to predict the best possible staffing schedules with unprecedented speed and accuracy, saving time and money in the process. Continue reading Genesys Debuts Fastest, Most Accurate AI-powered Forecasting and Scheduling Service for Better Workforce Management
U-WFM announces the Next Generation of Cloud Workforce Management for Contact Centres
U-WFM is pleased to announce the availability of its next generation cloud workforce management software for all Contact Centres. Continue reading U-WFM announces the Next Generation of Cloud Workforce Management for Contact Centres
EvaluAgent’s new Quality Assurance Platform now available for general release
EvaluAgent has announced that its newly-designed Quality Assurance Platform is available for general release, after a successful soft-launch and significant number of new feature developments. Continue reading EvaluAgent’s new Quality Assurance Platform now available for general release
Aspect Software announces Aspect Via® 18.1
Aspect Software, a leading provider of fully integrated customer engagement, workforce optimisation, and self-service omni-channel solutions announced Aspect Via 18.1®, the latest version of Aspect’s complete customer engagement platform in the cloud. The recent release includes enhanced automated/self-service omni-channel continuity, greater enterprise integration, expanded APIs, greater data privacy, GDPR regulatory compliance features, and more. Continue reading Aspect Software announces Aspect Via® 18.1
Introducing Salesforce Customer 360 — Unify the Customer Experience on the World’s #1 CRM Platform
Salesforce, the global leader in CRM announced Salesforce Customer 360, a new way for companies to connect Salesforce apps and deliver unified cross-channel customer experiences. Core to Salesforce’s vision for the Customer Success Platform, Customer 360 will help companies move beyond an app- or department-specific view of each customer by making it easier to create a single, holistic customer profile to inform every interaction. Continue reading Introducing Salesforce Customer 360 — Unify the Customer Experience on the World’s #1 CRM Platform
Nuance Unveils Prediction Service, Revolutionizing Hyper-Personalized Customer Experience
Nuance launched Nuance Prediction Service, enabling brands to predict inbound customers’ intents or next requests and proactively offer personalized, automated responses to quickly resolve any inquiry or concern without needing additional clarifying questions. Nuance Prediction Service lives within the Nuance Customer Engagement Platform, which allows organizations to have human-like interactions with customers across channels – including the IVR, web, SMS, outbound, third-party messaging applications and IoT devices. Continue reading Nuance Unveils Prediction Service, Revolutionizing Hyper-Personalized Customer Experience
Sangoma Technologies Launches United Kingdom Cloud-based Business Communication Suite
Sangoma Technologies Inc., a subsidiary of Sangoma Technologies Corporation a trusted leader in delivering Unified Communications solutions for SMBs, Enterprises, OEMs, and Service Providers, both on-premises and in the cloud announced the launch of both Cloud PBXact UCaaS service and SIPStation SIP trunking service for the United Kingdom market. Continue reading Sangoma Technologies Launches United Kingdom Cloud-based Business Communication Suite