Category Archives: Product Launch

Vee24 Platform Release: Chatbots, Intelligent-Routing, KPIs & Analytics

Vee24, the Boston-based leader in live customer engagement announces the availability of Version 10 of their live engagement platform. This release unifies the full breadth of live engagement capabilities — text chat, voice chat, video chat, co-browsing & screen sharing — into a single platform experience, with continued support across desktop, tablet, and mobile devices. Continue reading Vee24 Platform Release: Chatbots, Intelligent-Routing, KPIs & Analytics

New BroadSoft CC-One Apps Enhance Cloud Contact Centre Capabilities for Enterprise Call Centres

BroadSoft, a global market leader in cloud business software for unified communication as a service (UCaaS), and provider of collaboration and contact center as a service (CCaaS) announced significant enhancements to its omni-channel cloud contact center solution. Continue reading New BroadSoft CC-One Apps Enhance Cloud Contact Centre Capabilities for Enterprise Call Centres

Zappix Announces Customer Service Visual IVR Solution for the Hearing Impaired

The new Visual IVR for the hearing impaired from Zappix offers a better call experience for individuals who are deaf or hard of hearing by using a visual representation of an Interactive Voice Response (IVR) call menu on a smartphone or computer screen. The new Hearing Impaired IVR offers callers an intuitive, convenient and foolproof visual interaction which simplifies their communication with use of a touch screen instead of old phone prompts. Continue reading Zappix Announces Customer Service Visual IVR Solution for the Hearing Impaired

Clarabridge Announces Clara, a New Omnichannel Intelligent Agent for Customer Experience

Clarabridge introduced Clara, an intelligent agent powered by Clarabridge’s industry-leading Text Analytics engine that allows brands to understand the Voice of the Customer across multiple channels including surveys, social media, contact center and more. Using Artificial Intelligence, Clara astutely suggests solutions to common customer issues and feedback, making unstructured data more actionable and saving valuable time and dollars for large organizations. Continue reading Clarabridge Announces Clara, a New Omnichannel Intelligent Agent for Customer Experience

[24]7 AI-Powered Virtual Agent Now Available for both Speech and Digital Channels

[24]7 announced the availability of [24]7 AIVA, an AI-powered Virtual Agent that empowers enterprises to build once and deploy across any self-service channel. Built on [24]7’s common technology platform for both self-service and assisted channels, [24]7 AIVA enables companies to better anticipate and act on consumer intent across channels, in order to provide a more personalized, predictive and effortless customer experience. Continue reading [24]7 AI-Powered Virtual Agent Now Available for both Speech and Digital Channels