Category Archives: Product Launch

Genesys PureCloud expands voice options around the globe

Genesys® is accelerating its worldwide cloud-based customer experience capabilities by expanding voice options for the Genesys PureCloud® platform. With a newly increased global footprint of its internet-based telephony service, PureCloud Voice, and the introduction of a cloud-based Bring Your Own Carrier (BYOC) option, Genesys is giving customers unmatched flexibility and control when designing their communications ecosystem. Continue reading Genesys PureCloud expands voice options around the globe

LogMeIn Introduces the Future of Customer Engagement with New AI Powered Bold360 Product Lineup

LogMeIn introduced the new A.I. powered Bold360 product portfolio. Seamlessly bringing together chatbots and human agents, the new Bold360 leverages artificial intelligence across both self-service and agent-assisted engagement channels to deliver dramatically better customer experiences. Continue reading LogMeIn Introduces the Future of Customer Engagement with New AI Powered Bold360 Product Lineup

The New AI-Powered Chatbot from Buzzeasy has Launched

AssistMe, the innovative new multichannel chatbot from Buzzeasy is announced. Powered by AI, machine learning, and natural language understanding, AssistMe is an intelligent conversational chatbot that engages naturally with consumers 24/7 to offer instant, personalized responses –and provide the added benefit of swift hand-off to live assisted service when self-service is not enough. Continue reading The New AI-Powered Chatbot from Buzzeasy has Launched

Enghouse Interactive Introduces Contact Center: Enterprise Version 9.1

Enghouse Interactive introduced Contact Center: Enterprise (CCE) 9.1, the latest release of its scalable, highly modular, omni-channel contact centre platform. At the forefront of CCE 9.1 is the introduction of TouchPoint, Enghouse Interactive’s visual, contextual interface for contact centre agents. Continue reading Enghouse Interactive Introduces Contact Center: Enterprise Version 9.1