Category Archives: Product Launch

Pegasystems Latest Marketing Solution Enables Predictive, Personalised Mobile Offers

Pegasystems Inc. the leader in Business Process Management (BPM) and a leading provider of Customer Relationship Management (CRM) solutions announced the latest version of its Next-Best-Action Marketing solution. This new solution has enhanced outbound capabilities so that marketers can better target customers in the mobile channel by defining specific geographic locations to help deliver real-time offers at the location where a customer interacts with a business. Continue reading Pegasystems Latest Marketing Solution Enables Predictive, Personalised Mobile Offers

Vocalcom Bringing Big Data and Powerful Mobile Customer Engagement Apps to its Contact Center Suite

Vocalcom, world leader in contact centre software solutions, is announcing that it has partnered with TapCrowd, an innovative mobile apps platform, creating the opportunity to simultaneously power intuitive mobile customer experiences and radically improve contact centre performance. Continue reading Vocalcom Bringing Big Data and Powerful Mobile Customer Engagement Apps to its Contact Center Suite

Sinclair Voicenet Introduces New Analytics- Enabled Quality Management Solution For Contact Centres

Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management solutions, has launched QM Plus, a new analytics-enabled quality management solution for contact centres. Continue reading Sinclair Voicenet Introduces New Analytics- Enabled Quality Management Solution For Contact Centres

Rekord just the ticket for contact centres

Independent managed communications provider, Foehn, has developed and launched a new and innovative telephony application called Rekord that enables contact centres to link voice recordings effortlessly and seamlessly to Zendesk tickets. More than 300 million people around the world receive support from Zendesk-powered customer service departments and help desks. Continue reading Rekord just the ticket for contact centres