Category Archives: Product Launch

ChatBee, the Live Chat Service, is Launched Helping Companies Increase Conversion Rate and Sales

ChatBee provides a unique Live Chat Outsourcing Service that allows potential and existing customers to communicate directly with one of their professionally trained Live Chat agents, without the client needing one of their existing staff constantly monitoring the computer. Alex Dutton, Marketing Director at ChatBee, explains, “Live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone. 58% of U.S. consumers say they’ve interacted with an e-retailer using live chat, up from 54% last year, according to a new E-tailing Group.”  Continue reading ChatBee, the Live Chat Service, is Launched Helping Companies Increase Conversion Rate and Sales

8×8 Launches Enhanced Cloud Contact Center Solution

8x8-INC-HiRes8×8, Inc., a provider of cloud communications and collaboration solutions announced the completion of a significant upgrade to its Virtual Contact Center (VCC) cloud-based call center software offering, designed to improve an organization’s customer relations, enhance the management and productivity of their call center agents and guarantee the security of the call center environment.  Continue reading 8×8 Launches Enhanced Cloud Contact Center Solution

Jabra provides fully integrated call-control with Cisco Jabber

Jabra today announced that all its leading headsets and speakerphones now offer fully integrated call-control with the latest Cisco Jabber 9.6 for Windows. Jabra is also the first headset vendor to complete the Cisco certification process, which allows Jabra to provide a complete USB, Bluetooth and DECT offering on key audio devices.  Continue reading Jabra provides fully integrated call-control with Cisco Jabber

ASC to Demonstrate Versatile Recording and WFO Suite neo at Convergence India Expo

ASC, a worldwide leading software company with innovative solutions to record, analyze and evaluate communications, today announced it will demonstrate its Recording and WFO (Workforce Optimization) Suite neo at the 22nd Annual Convergence India Expo at Pragati Maidan in New Delhi on January 21-23, 2014, at booth B-138.  Continue reading ASC to Demonstrate Versatile Recording and WFO Suite neo at Convergence India Expo

Simplify360 Launches Next-Generation Social Media Contact Centre 2.0 for BPO

With rapidly changing relationships between customers and businesses, the BPO industry is having difficulties in adapting with the new ways of communicating with customers. As the manpower increases, the over-head costs increase at an exponential rate.  Continue reading Simplify360 Launches Next-Generation Social Media Contact Centre 2.0 for BPO