Category Archives: Product Launch

Mitel Simplifies How Businesses Connect With Customers in Latest Release of MiContact Center

Mitel® unveiled its seventh-generation contact center solution to help businesses simplify how they interact with their customers via popular new contact options. MiContact Center 7.0 includes mobile chat and self-service features as well as outbound capabilities that are designed to boost sales and drive lead generation. Continue reading Mitel Simplifies How Businesses Connect With Customers in Latest Release of MiContact Center

Aspect Partner TantaComm Announce Launch of TantaComm Manage, Powered by Aspect Workforce Management

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions and TantaComm, a leading global provider of secure customer interaction recording and performance management solutions for contact centers of all sizes, today announced the release of TantaComm Manage, a workforce management suite, powered by Aspect Workforce Management. Continue reading Aspect Partner TantaComm Announce Launch of TantaComm Manage, Powered by Aspect Workforce Management

Q-Suite Offers new contact centre enhancements to its Web Services API

Indosoft Inc., the developers of Q-Suite, announces enhancements to its web services API for enabling real-time access of the contact center ACD activity data for CRM applications. The web service API calls have also been extended to support JSON and YAML along with XML. With this, a CRM application can now invoke appropriate web service calls to pull on-going call information and agent activity details. Continue reading Q-Suite Offers new contact centre enhancements to its Web Services API

Pindrop Security adds voice biometrics to phone fraud prevention kit

Pindrop Security, the pioneer in phone fraud prevention and call centre authentication for banks and enterprise call centres, today announced the availability of Pindrop Security’s Fraud Detection System version 2.0, which adds voice biometrics to Pindrop’s patent-pending Phoneprinting™ technology. Continue reading Pindrop Security adds voice biometrics to phone fraud prevention kit