Category Archives: Product Launch

LumenVox Announces Release of Speech Product Suite Version 12.1

LumenVox is happy to announce the immediate availability of version 12.1 of our Automatic Speech Recognizer (ASR), Text-to-Speech (TTS) Server, and Speech Tuner. The software is available for immediate download. Improvements were made across all products to make LumenVox 12.1 easier to install, configure, operate, and develop for. We recommend that current customers arrange an upgrade as soon as possible. Continue reading LumenVox Announces Release of Speech Product Suite Version 12.1

Enghouse Interactive Enhances its Cloud-based Contact Center Service Provider Platform

EnghouseEnghouse Interactive, developer of the most comprehensive portfolio of unified communications and call center solutions, announced the delivery of version 6.1.2 of its Enghouse Contact Center Service Provider or CCSP (formerly CosmoCall Universe), a platform that enables Cloud based contact center applications. Continue reading Enghouse Interactive Enhances its Cloud-based Contact Center Service Provider Platform

Razorsight Launches First Real-Time Analytics on Smartphones

Razorsight introduced the Communications and Media industry’s first real-time predictive analytics. The innovative new real-time analytics via smartphone delivers significant gains in customer experience management and customer lifetime value (CLV): For the first time, senior executives at Communications and Media companies can instantly view a ranking of highest likely churn by regions, markets or even cell sites for the upcoming week, month or quarter – all from their smartphones. Continue reading Razorsight Launches First Real-Time Analytics on Smartphones

ChatBee, the Live Chat Service, is Launched Helping Companies Increase Conversion Rate and Sales

ChatBee provides a unique Live Chat Outsourcing Service that allows potential and existing customers to communicate directly with one of their professionally trained Live Chat agents, without the client needing one of their existing staff constantly monitoring the computer. Alex Dutton, Marketing Director at ChatBee, explains, “Live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone. 58% of U.S. consumers say they’ve interacted with an e-retailer using live chat, up from 54% last year, according to a new E-tailing Group.”  Continue reading ChatBee, the Live Chat Service, is Launched Helping Companies Increase Conversion Rate and Sales