EvaluAgent has announced that its newly-designed Quality Assurance Platform is available for general release, after a successful soft-launch and significant number of new feature developments. Continue reading EvaluAgent’s new Quality Assurance Platform now available for general release
Category Archives: Product Launch
Aspect Software announces Aspect Via® 18.1
Aspect Software, a leading provider of fully integrated customer engagement, workforce optimisation, and self-service omni-channel solutions announced Aspect Via 18.1®, the latest version of Aspect’s complete customer engagement platform in the cloud. The recent release includes enhanced automated/self-service omni-channel continuity, greater enterprise integration, expanded APIs, greater data privacy, GDPR regulatory compliance features, and more. Continue reading Aspect Software announces Aspect Via® 18.1
Introducing Salesforce Customer 360 — Unify the Customer Experience on the World’s #1 CRM Platform
Salesforce, the global leader in CRM announced Salesforce Customer 360, a new way for companies to connect Salesforce apps and deliver unified cross-channel customer experiences. Core to Salesforce’s vision for the Customer Success Platform, Customer 360 will help companies move beyond an app- or department-specific view of each customer by making it easier to create a single, holistic customer profile to inform every interaction. Continue reading Introducing Salesforce Customer 360 — Unify the Customer Experience on the World’s #1 CRM Platform
Nuance Unveils Prediction Service, Revolutionizing Hyper-Personalized Customer Experience
Nuance launched Nuance Prediction Service, enabling brands to predict inbound customers’ intents or next requests and proactively offer personalized, automated responses to quickly resolve any inquiry or concern without needing additional clarifying questions. Nuance Prediction Service lives within the Nuance Customer Engagement Platform, which allows organizations to have human-like interactions with customers across channels – including the IVR, web, SMS, outbound, third-party messaging applications and IoT devices. Continue reading Nuance Unveils Prediction Service, Revolutionizing Hyper-Personalized Customer Experience
Sangoma Technologies Launches United Kingdom Cloud-based Business Communication Suite
Sangoma Technologies Inc., a subsidiary of Sangoma Technologies Corporation a trusted leader in delivering Unified Communications solutions for SMBs, Enterprises, OEMs, and Service Providers, both on-premises and in the cloud announced the launch of both Cloud PBXact UCaaS service and SIPStation SIP trunking service for the United Kingdom market. Continue reading Sangoma Technologies Launches United Kingdom Cloud-based Business Communication Suite
eGain Cloud AlwaysOn™ Slays the “Scheduled Maintenance Downtime” Dragon for Digital Customer Engagement
eGain, the leading provider of cloud-based customer engagement solutions announced the immediate availability of eGain Cloud AlwaysOn. An industry-first offering of its kind in digital customer engagement, eGain Cloud AlwaysOn exceeds critical system availability requirements of its global financial, telco, government, and healthcare clients. Continue reading eGain Cloud AlwaysOn™ Slays the “Scheduled Maintenance Downtime” Dragon for Digital Customer Engagement