Category Archives: Technology

Swisscom Adds BroadSoft UCC Capabilities To Smart Business Connect Solution

BroadSoft, a global market leader in cloud business software for UCaaS, and provider of (CCaaS, enables the Swisscom Smart Business Connect solution for the future. The BroadSoft Business UC-One application will enhance the cloud-based IP telephony solution from Switzerland’s leading telecommunications provider with sustainable UCC functions. Continue reading Swisscom Adds BroadSoft UCC Capabilities To Smart Business Connect Solution

AVST and collab9 Release FedRAMP Authorized Joint UCaaS Offering

Applied Voice & Speech Technologies, Inc. (AVST) announced that its industry-leading Unified Communications (UC) platform, CX‑E, is now hosted within collab9’s FedRAMPSM authorized cloud UC infrastructure. This follows the earlier announcement that AVST and collab9 had entered a partnership to deliver a joint solution to federal, state and local government entities. Continue reading AVST and collab9 Release FedRAMP Authorized Joint UCaaS Offering

Avaya Powers Digital Transformation to Modernise the Customer Experience

With industry analysts forecasting unprecedented change for the Financial Services and Insurance (FSI) industry over the next three years, companies need a highly flexible, open and secure communications foundation with which they can confidently embrace the future. To that end, Avaya Customer Engagement Solutions hold the key for successfully navigating digital transformation initiatives, enhancing mobile services and incorporating emerging technologies. Continue reading Avaya Powers Digital Transformation to Modernise the Customer Experience

Revolabs Continues to Expand Unified Communications Leadership With Westcon

Revolabs®, Inc., a wholly owned subsidiary of Yamaha Corporation and part of the Yamaha UC department, today announced that Westcon Group European Operations Ltd. will distribute Revolabs’ entire unified communications (UC) product portfolio for teleconferencing, cloud and huddle room applications, including the new Yamaha CS-700 video sound collaboration system and the Skype for Business-certified Yamaha YVC-1000MS speakerphone, in Europe, the Middle East, and Africa (EMEA). Continue reading Revolabs Continues to Expand Unified Communications Leadership With Westcon

Promapp Unveils ‘Consumer-Style’ Star Rating System to Stimulate Process Improvement Culture

Promapp, a leading provider of cloud-based business process management (BPM) software, has unveiled a new star rating system that aims to boost collaboration and promote a healthy process culture. The new ‘consumer-style’ feature feeds off the success of tools used by firms such as TripAdvisor and Uber where users are given the opportunity to rate their experience and offer comments. Continue reading Promapp Unveils ‘Consumer-Style’ Star Rating System to Stimulate Process Improvement Culture