Category Archives: Technology

Investor Group Led by DVI Equity Partners Announces Series B Investment in Luminoso Technologies

DVI Equity Partners, LLC (DVI), along with VT Companies and DF Enterprises, announced an investment in Luminoso Technologies’ Series B round of financing. Luminoso’s award-winning software applies artificial intelligence (AI) and natural language processing (NLP) to derive insights from text-based and unstructured data such as contact centre interactions, chat-bot and live chat transcripts, product reviews, open-ended survey responses and email. Continue reading Investor Group Led by DVI Equity Partners Announces Series B Investment in Luminoso Technologies

Bucher + Suter’s Connects Now® Certified in the ServiceNow® Store

Bucher + Suter AG has received certification of its app with ServiceNow, which is now available in the ServiceNow Store. Certification by ServiceNow is only granted to apps available in the ServiceNow Store and signifies that the product has successfully completed a set of predefined tests related to Now Platform™ security, compatibility, performance, and integration interoperability. Continue reading Bucher + Suter’s Connects Now® Certified in the ServiceNow® Store

NICE Announces Engage Version 6.12 Providing Innovative Capabilities for Compliance and Privacy

NICE announced the availability of its Engage platform version 6.12, comprising enhanced features to investigate and prevent violations of privacy related regulations. The latest version focuses on boosting the efficiency of IT teams in charge of compliance and offers multiple benefits to business users, ultimately enabling them to gain further visibility into their recording activities. Continue reading NICE Announces Engage Version 6.12 Providing Innovative Capabilities for Compliance and Privacy

HubSpot Announces Launch of HubSpot Ventures, a $30 Million Fund to Support Customer-First Startups

HubSpot announced the launch of HubSpot Ventures, a $30 million fund that aims to bolster and expand the impact of startups focused not just on growing bigger, but on growing better. Through the venture fund, HubSpot will seek out companies that take the long-view on success by putting their customers first, investing in an inclusive company culture, and delivering highly differentiated products. Continue reading HubSpot Announces Launch of HubSpot Ventures, a $30 Million Fund to Support Customer-First Startups

AVOXI Secures $10M to Expand Cloud Contact Center and Virtual Number Services

AVOXI, the leading Communications as a Service (CaaS) provider to global contact centers announced a $10M financing round from Ballast Point Ventures (“BPV”). The investment will be used to accelerate product development, sales, and marketing efforts as the Company expands its global reach and cloud contact centre service portfolio. Continue reading AVOXI Secures $10M to Expand Cloud Contact Center and Virtual Number Services

Avaya Launches Online Store: A Simple Swipe and Buy Experience for SMB and Mid-Market Customers

Avaya unveiled expanded cloud communications offerings for Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) via a new storefront enabling simple online purchase and fulfillment. Only Avaya is offering this breadth of cloud solutions via a simple storefont, for retail customers in conjunction with its trusted agent and partner channel. Continue reading Avaya Launches Online Store: A Simple Swipe and Buy Experience for SMB and Mid-Market Customers