Category Archives: Technology

Ribbon Partners with Over.ai to AI Enable Kandy Solutions

Ribbon Communications, a global leader in secure and intelligent cloud communications announced that it has partnered with Over.ai to incorporate its natural language voice Artificial Intelligence (AI) platform into Ribbon’s UCaaS and CPaaS offers. The partnership will initially focus on improving employee productivity by incorporating virtual assistant services into Unified Communications (UC) clients and enhancing customer engagement by streamlining contact centre services. Continue reading Ribbon Partners with Over.ai to AI Enable Kandy Solutions

Conduit Global Announces It’s The First Integrated BPO & Technology Services Company To Offer The Avaya Oceana Platform

Conduit Global, a leading provider of contact centre and communications technology solutions, announced that it is deploying Avaya’s Aura Communication Manager 7, Aura Experience Portal, Breeze and Oceana framework. Conduit Global is the first integrated BPO and technology services company in Europe to deploy Avaya’s next generation platform. Continue reading Conduit Global Announces It’s The First Integrated BPO & Technology Services Company To Offer The Avaya Oceana Platform

Conduit Global Launches CX100™ Cloud Contact Centre Suite

Conduit Global, a pioneer in cloud CCaaS solutions and BPO with more than 25 years’ experience in planning, deploying and managing cloud contact centres announced its flagship platform, the CX100™ Cloud Contact Center Suite. The CX100 Cloud Contact Center Suite is an innovative, highly-resilient and elastic cloud solution, available globally, enabling digital transformation with unmatched agility and taking customer experience to the next level. Continue reading Conduit Global Launches CX100™ Cloud Contact Centre Suite

HubSpot Brings Bots, Live Chat, and Team Email to Growing Businesses for Free with Launch of Conversations

HubSpot extended its commitment to help millions of businesses grow better with the launch of Conversations. The new tool is available as part of HubSpot’s free CRM and gives all businesses, big or small, the power to build better one-on-one relationships through features including a unified inbox, live chat, and chatbots. Continue reading HubSpot Brings Bots, Live Chat, and Team Email to Growing Businesses for Free with Launch of Conversations