Category Archives: Technology

IPsoft launches interactive AI demonstration lab, Amelia City, and Amelia Marketplace

IPsoft, the leader in Enterprise AI announced the launch of Amelia City, an interactive, artificial intelligence (AI) laboratory that will showcase the evolution of AI together with the industry’s first available marketplace for off-the-shelf AI solutions specifically designed for the banking, telecom, hospitality, insurance and healthcare industries, among others. Continue reading IPsoft launches interactive AI demonstration lab, Amelia City, and Amelia Marketplace

New Workforce Optimization Suite for Avaya Contact Centers Advances Customer Engagement and Data Privacy

Avaya introduced a new version of the Avaya Workforce Optimization suite, which improves service quality, operational and employee productivity and data privacy with a series of new features and tools. This major software release helps companies transform customer engagement and comply with existing and emerging industry regulations such as the General Data Protection Regulation (GDPR). Continue reading New Workforce Optimization Suite for Avaya Contact Centers Advances Customer Engagement and Data Privacy

“De-scope to protect customer payment details from hackers” urges PCI Pal, in light of high-profile data breaches

Following reports* of a significant data breach by Dixons Carphone’s, which has involved 5.9 million payment cards and 1.2 million personal data records, PCI Pal encourages businesses to step-up protection and use de-scoping payment security technologies to halt hackers in their bid to access sensitive payment data. Continue reading “De-scope to protect customer payment details from hackers” urges PCI Pal, in light of high-profile data breaches

Kustomer Secures $26 Million in Series B Funding to Modernize Customer Experience

Kustomer, the modern CRM platform for customer experience, service, and support, announced it has raised $26 million in a Series B financing round, bringing its total funding to $38.5 million. Redpoint Ventures led the round with participation from Series A investors Canaan Partners, Boldstart Ventures, and Social Leverage. Cisco Investments also joined as a new strategic investor. Continue reading Kustomer Secures $26 Million in Series B Funding to Modernize Customer Experience