Category Archives: Technology

IMImobile announces integration of WhatsApp Business solution into its enterprise cloud communications platform IMIconnect

Global cloud communications software and solutions provider IMImobile announced the integration of the WhatsApp Business solution into its enterprise cloud communications platform IMIconnect. Continue reading IMImobile announces integration of WhatsApp Business solution into its enterprise cloud communications platform IMIconnect

IMImobile releases unified RCS Messaging API to accelerate RCS adoption for enterprise customer communications

Global cloud communications software and solutions provider IMImobile PLC, releases a unified RCS Messaging API alongside its low-code toolset, in its enterprise cloud communications platform, IMIconnect, to drive the adoption of RCS business messaging by leading enterprises globally. Continue reading IMImobile releases unified RCS Messaging API to accelerate RCS adoption for enterprise customer communications

CallMiner and Morae Global Announce Partnership to Deliver Conversational Behavioral Analytics

CallMiner, the leading provider of award-winning speech and customer engagement analytics platform CallMiner Eureka, announced a partnership with Morae Global Corporation, a full-service, technology-enabled, integrated solution provider for the legal and compliance function. Continue reading CallMiner and Morae Global Announce Partnership to Deliver Conversational Behavioral Analytics

First Native AI-Based Conversational Marketing Platform Launches to Connect Brands and Publishers with Engaged Consumers

When we think of the AI platforms that are shaping how we use natural language to interact with phones, home devices and other services, we think of Amazon’s Alexa, Apple’s Siri, Google’s Assistant, and Microsoft’s Cortana.

Continue reading First Native AI-Based Conversational Marketing Platform Launches to Connect Brands and Publishers with Engaged Consumers

The Digital Achievement Gap: Companies Struggle to Meet Customer Expectations

Zendesk released The Zendesk Customer Experience Trends Report 2019 showing that companies of all sizes across industries and geographies lack the capabilities needed to keep up with ever increasing customer expectations. The report is based on global survey results, focus groups, and the Zendesk Benchmark, an index of product usage data from 45,000 companies using Zendesk. Continue reading The Digital Achievement Gap: Companies Struggle to Meet Customer Expectations

Clarabridge Closes 2018 with Record Growth in the Contact Centre

Clarabridge revealed that it has closed a momentous 2018, with a record-setting fourth quarter, positioning the company for continued growth in 2019. The Clarabridge Contact Center Solution has grown in use by 800% in less than two years since launch, fueling the company’s success. In 2018, Clarabridge added nearly 100 new customers spanning Fortune 500 healthcare, financial, CPG, and high-tech institutions, and experienced a 45% increase in Q4 bookings. Continue reading Clarabridge Closes 2018 with Record Growth in the Contact Centre