Category Archives: Technology

[24]7.ai Releases the Only Virtual Agent with Integrated Conversational and Informational Capabilities

[24]7.ai announced its Winter 2018 Release, which enhances the company’s flagship product [24]7 AIVA, to support both informational and conversational journeys in a single solution. This enables enterprises to handle everything from simple queries to complex interactions. The company also announced that it has more than 150 patents and patent applications, and [24]7.ai Virtual Agents handled more than 200 million inquiries in 2017, a 50 percent increase over the previous year. Continue reading [24]7.ai Releases the Only Virtual Agent with Integrated Conversational and Informational Capabilities

Leading UK enterprises explore RCS with IMImobile at Mobile World Congress

IMImobile is pleased to announce that leading UK enterprises will showcase rich media messaging experiences via RCS (Rich Communication Services) at the GSMA Innovation City at Mobile World Congress. IMImobile has been working in collaboration with a number of partners, including the GSMA, Google, Vodafone and its customers to drive the awareness and adoption of RCS business messaging in the UK market. Continue reading Leading UK enterprises explore RCS with IMImobile at Mobile World Congress

Everise Holdings to Partner with Microsoft to Disrupt the Business Process Outsourcing Industry with AI Platform

Everise Holdings (Everise) announced that it will partner with Microsoft to develop and roll out an Artificial Intelligence (AI) platform to disrupt the Contact Centre and Business Process Outsourcing (BPO) industry, leveraging Microsoft’s AI capabilities. Continue reading Everise Holdings to Partner with Microsoft to Disrupt the Business Process Outsourcing Industry with AI Platform

Twilio Adds Support for RCS, Enabling Millions of Developers to Engage Customers with Next Generation Messaging

Twilio announced the addition of RCS (Rich Communications Services) to Twilio, giving every messaging application built using Twilio’s platform the ability to reach users via rich, interactive messages. A recent study found that 9 out of 10 consumers globally want to message with brands and that 66% of consumers prefer to communicate with brands via messaging over any other means. Continue reading Twilio Adds Support for RCS, Enabling Millions of Developers to Engage Customers with Next Generation Messaging

NICE Satmetrix NPX Winter Release Harnesses New Data Sources to Deliver the Most Comprehensive Customer Feedback Insights Ever

NICE unveiled a new version of NICE Satmetrix NPX, the company’s cloud-based, Customer Feedback and Loyalty (CLS) solution. This latest release offers a range of new capabilities that deliver an end-to-end view of customer experience by unifying direct feedback from omnichannel surveys, indirect feedback from text or voice conversations with operational or behavioral data imported from a variety of other customer data sources. Continue reading NICE Satmetrix NPX Winter Release Harnesses New Data Sources to Deliver the Most Comprehensive Customer Feedback Insights Ever