Category Archives: Technology

IPsoft Awarded New U.S. Patent for its Virtual Cognitive Agent Amelia

After an extensive approval process, IPsoft was granted an important patent directly associated with Amelia, the company’s AI platform. This patent forms an integral part of Amelia’s first iteration and has since been incorporated into her cognitive infrastructure. It has served a vital role in turning Amelia into the most preeminent cognitive technology in the artificial intelligence space. Continue reading IPsoft Awarded New U.S. Patent for its Virtual Cognitive Agent Amelia

SpiceCSM Joins NICE inContact DEVone Ecosystem to Provide Customer Engagement Hub for NICE inContact CXone

NICE inContact announced that SpiceCSM has joined the DEVone development program and has products available on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on the CXexchange marketplace are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform. Continue reading SpiceCSM Joins NICE inContact DEVone Ecosystem to Provide Customer Engagement Hub for NICE inContact CXone

Talkdesk to Offer Fonolo’s Feature-Rich Call-Back Solution to their Customers

Fonolo is proud to now offer its cloud-based call-back solutions to a growing network of Talkdesk-powered contact centres, and is coming soon to AppConnect, the first enterprise app store. Talkdesk announced AppConnect earlier this year at Opentalk, their annual thought leadership event in San Francisco, and has since grown the platform to offer a wider range of contact centre apps. Continue reading Talkdesk to Offer Fonolo’s Feature-Rich Call-Back Solution to their Customers

The latest version of Swyx’s unified communications solution makes installation easier

Unified communications provider Swyx has further improved its IP-based communications solution and will present its new version 11 for the first time at its International Partner and Technology Conference on Wednesday, September 27, 2017 in Bonn. To align the Swyx solution even more closely with the demands of partners and customers, their suggestions have been incorporated into the latest offering. Continue reading The latest version of Swyx’s unified communications solution makes installation easier