Category Archives: Technology

InGenius Releases New Integration for Microsoft Dynamics 365 at Genesys CX18

InGenius® is happy to announce a new integration for InGenius Connector Enterprise between the Genesys® PureEngage® platform and Microsoft Dynamics® 365. The InGenius platform uses features such as screen pop, click-to-dial, CRM screen transfer, and automated case creation to make it easier for agents and organizations to work efficiently and achieve their business objectives. Continue reading InGenius Releases New Integration for Microsoft Dynamics 365 at Genesys CX18

Voxpopme Launches VideoCX Platform to Bring the Voice of the Customer to Life

Video insight specialists Voxpopme today launched VideoCX, a new video-first customer experience (CX) platform designed to bring the voice of the customer to life. Since launching in 2013 Voxpopme has focused on bringing cutting-edge video insight and analytics to the market research sector, as well as supporting video-driven CX programs for a number of major brands. Continue reading Voxpopme Launches VideoCX Platform to Bring the Voice of the Customer to Life

Consilium Introduces UniRSM™ to Replace End-of-Sale Cisco RSM

Consilium Software, a Cisco Preferred Solution Partner, has announced Consilium UniRSM™ as a SolutionsPlus replacement of the end-of-sale Cisco Remote Silent Monitoring (RSM) product. Consilium UniRSM™ is now available on Cisco SolutionsPlus worldwide through Cisco Commerce for ordering from the Cisco Global Price List (GPL.) Continue reading Consilium Introduces UniRSM™ to Replace End-of-Sale Cisco RSM

Temasys Communications and Appian Partner to Power Real-Time Communications in the Contact Centre

Temasys Communications announced that Appian has integrated with the Temasys Skylink technology, enabling real-time communications, including chat and co-browsing, in Appian’s new Intelligent Contact Center (ICC) Platform. Continue reading Temasys Communications and Appian Partner to Power Real-Time Communications in the Contact Centre