Category Archives: Technology

Vonage Expands and Simplifies Multi-Channel Business Communications with New Nexmo APIs

Vonage announced that Nexmo, the Vonage API Platform, has launched a next-generation messaging solution built around two new APIs — the Messages API and Dispatch API. Currently in beta, the new APIs uniquely enable businesses to create a richer, more engaging customer experience through simple, reliable multi-channel messaging. Continue reading Vonage Expands and Simplifies Multi-Channel Business Communications with New Nexmo APIs

MessengerPeople Offers Apple Business Chat to help businesses meet customers where they are

MessengerPeople, the leading Software-as-a-Service provider for communication through messaging apps, today announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad. Continue reading MessengerPeople Offers Apple Business Chat to help businesses meet customers where they are

Freshworks Launches “Freddy”: an AI Engine to enrich customer experience at every touchpoint

Freshworks, a global leader in customer engagement software announced the launch of “Freddy”, an “Omnibot” AI engine that enhances the sales, support and marketing capabilities for businesses of all sizes. Announced at Refresh 18 – Freshworks’ inaugural customer conference – Freddy leverages Google AI technology Google Assistant to help businesses resolve customer issues more effectively and efficiently through a mix of human and machine-based voice interactions. Continue reading Freshworks Launches “Freddy”: an AI Engine to enrich customer experience at every touchpoint

AGC Networks Partners With RingCentral to Address Global Enterprise Demand for Cloud Communications Solutions

AGC Networks, a global technology solutions integrator, and RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, have partnered to bring cloud communications solutions to enterprises around the world. Continue reading AGC Networks Partners With RingCentral to Address Global Enterprise Demand for Cloud Communications Solutions

Sangoma Reaffirms Open Source Communications Commitment and Leadership at AstriCon

Sangoma Technologies Corporation, a trusted leader in value-based Unified Communications (UC) and UC as a Service (UCaaS) solutions and the world’s largest provider of open source communications solutions, at the annual AstriCon users and developers conference, announced Asterisk 16 and FreePBX 15, the next major releases of the world’s two most popular open source communications projects. Continue reading Sangoma Reaffirms Open Source Communications Commitment and Leadership at AstriCon

Speakeasy AI Announces Enhanced Next Generation Reporting with SE Analytics 2.0

Speakeasy AI announced the release and general availability of version 2.0 of its industry leading voice AI reporting system. This latest release works seamlessly with Amplify™ customer journey reporting and the Speakeasy AI administrative console to help enterprises access voice intent insights across the breadth of voice customer journeys and engagements, while enabling the quickest update cycle in voice automation history. Continue reading Speakeasy AI Announces Enhanced Next Generation Reporting with SE Analytics 2.0

Sitel Group Partners with NICE inContact for Premier Omnichannel Cloud Platform

Sitel Group, a leading global customer experience management provider that delivers more than 2.5 million experiences every day, announced a partnership with NICE inContact. The combination of Sitel Group’s deep CX expertise and industry leading NICE inContact CXone cloud customer experience platform delivers an agile, efficient and scalable customer engagement solution. Continue reading Sitel Group Partners with NICE inContact for Premier Omnichannel Cloud Platform