Category Archives: Artificial Intelligence

IBM Services Signs $240M Agreement with Lenovo™ to Help Drive the Future of its Call Centres with Artificial Intelligence

IBM announced that it will supply field services and remote call centre solutions to enhance the commercial customer experience for Lenovo in its North America, EMEA, and Latin America markets. Continue reading IBM Services Signs $240M Agreement with Lenovo™ to Help Drive the Future of its Call Centres with Artificial Intelligence

Accenture Introduces Ella and Ethan, AI Bots to Improve a Patient’s Health and Care Using the Accenture Intelligent Patient Platform

Accenture has enhanced the Accenture Intelligent Patient Platform with the addition of Ella and Ethan, two interactive virtual-assistant bots that use artificial intelligence (AI) to constantly learn and make intelligent recommendations for interactions between life sciences companies, patients, health care providers (HCPs) and caregivers. Continue reading Accenture Introduces Ella and Ethan, AI Bots to Improve a Patient’s Health and Care Using the Accenture Intelligent Patient Platform

Tech Mahindra Announces Technology and Analytics Partnership with the Jacksonville Jaguars

Tech Mahindra, a leading provider of digital transformation, consulting and business re-engineering services and solutions today announced a partnership with the Jacksonville Jaguars. As the Technology and Analytics Partner and Digital Strategy Partner of the Jaguars, Tech Mahindra will provide next generation digital technology expertise, such as artificial intelligence and advanced analytics, to enrich the fan experience and create front office efficiencies. Continue reading Tech Mahindra Announces Technology and Analytics Partnership with the Jacksonville Jaguars

Interactions Wins 2018 Artificial Intelligence Breakthrough Award

Interactions, LLC, the leading provider of Intelligent Virtual Assistants (IVAs) for enterprise brands, announced Interactions Voice Biometrics has been awarded ‘Best Use of AI for Voice Biometrics’ by the Artificial Intelligence (AI) Breakthrough Awards. The AI Breakthrough Awards is an organization that recognizes and honors excellence, creativity, hard work and success of AI companies, technologies and products. Continue reading Interactions Wins 2018 Artificial Intelligence Breakthrough Award

Business Leaders Call For New Ethical Standards Within AI

LivePerson, a leading provider of conversational commerce solutions, has brought together global leaders in business, tech and academia to launch an ambitious project to set new standards in AI. The initiative, named Equal AI, will encourage brands to assess their current ways of working and focus their efforts on eradicating gender bias in the engineering of AI. Continue reading Business Leaders Call For New Ethical Standards Within AI

IPsoft launches interactive AI demonstration lab, Amelia City, and Amelia Marketplace

IPsoft, the leader in Enterprise AI announced the launch of Amelia City, an interactive, artificial intelligence (AI) laboratory that will showcase the evolution of AI together with the industry’s first available marketplace for off-the-shelf AI solutions specifically designed for the banking, telecom, hospitality, insurance and healthcare industries, among others. Continue reading IPsoft launches interactive AI demonstration lab, Amelia City, and Amelia Marketplace

[24]7.ai Partners with Blue Prism to Deliver New AI-Enabled Automation Capabilities For Virtual Agents

[24]7.ai, a leader for intent-driven customer engagement solutions, announced that it is partnering with Blue Prism (AIM: PRSM) on a new joint offering that allows [24]7 AIVA customers to use Blue Prism’s Digital Workforce to efficiently automate hard-to-access back and front office systems. By combining [24]7.ai AI-powered virtual agents/chatbots with Blue Prism’s Digital Workforce, [24]7.ai users can automate processes faster, reduce response times and deliver a more satisfying customer experience. Continue reading [24]7.ai Partners with Blue Prism to Deliver New AI-Enabled Automation Capabilities For Virtual Agents

VoiceBase Partners With University of Sheffield to Launch Centre for Speech & Language Technology

VoiceBase, the leading provider of AI-powered speech analytics announced a partnership with the University of Sheffield, to develop the next generation of speech and language technology. Together, VoiceBase and world-renowned Professor of Speech and Audio Technology, Thomas Hain, will run a Centre for Speech & Language Technology. Continue reading VoiceBase Partners With University of Sheffield to Launch Centre for Speech & Language Technology