Category Archives: Artificial Intelligence

4C and DigitalGenius Launch AI Partnership

4C, EMEA’s leading independent Salesforce Platinum Partner and DigitalGenius, the AI platform for customer service announced a new partnership that will allow both businesses to meet the growing demand for AI services, while bringing practical applications of data science and AI into the customer service operations of many leading companies across EMEA. Continue reading 4C and DigitalGenius Launch AI Partnership

Teleopti Empowers Workforce Management Software with Artificial Intelligence

Teleopti, a global leader in workforce management (WFM) solutions, launched the first of many functionalities within its Artificial Intelligence (AI) initiative, which focuses on enhancing the capabilities of core WFM software. With this release, Teleopti infuses WFM scheduling with AI techniques where the intelligent software automatically learns from the customer, improving the longer it is used and making decisions unique to each customer’s situation. Continue reading Teleopti Empowers Workforce Management Software with Artificial Intelligence

SmartAction Introduces Omni-bot™, the First Omnichannel Customer Self-Service Platform Powered by Artificial Intelligence

SmartAction announced the release of their newest solution offering, Omni-bot™ for the contact centre. With the release, SmartAction demonstrates AI expertise in both voice and digital customer service channels. Continue reading SmartAction Introduces Omni-bot™, the First Omnichannel Customer Self-Service Platform Powered by Artificial Intelligence

Avaya and Afiniti Partner to Bring AI-Driven Behavioural Pairing to the Contact Centre

Avaya, the world’s leading provider of contact centre solutions, and Afiniti, the world’s leading provider of AI-based behavioural pairing solutions announced a strategic partnership to improve enterprise customer experience and contact centre performance through a unique integration of artificial intelligence into contact centre routing technology. Continue reading Avaya and Afiniti Partner to Bring AI-Driven Behavioural Pairing to the Contact Centre

SmartAction to Fuel Accelerated Growth with Management Recapitalization by Staley Capital and TVC Capital

SmartAction, provider of the first omnichannel customer self-service platform powered by AI, announced that it secured investments from two growth equity firms: Boston-based Staley Capital and San-Diego-based TVC Capital. Continue reading SmartAction to Fuel Accelerated Growth with Management Recapitalization by Staley Capital and TVC Capital

AVAYA AVA Brings AI to Life for a Better Customer Experience

Avaya announced advancements in delivering and integrating AI technologies into contact centres to improve the customer experience. Avaya Ava™, a new AI architecture including natural language processing, machine learning and innovative analytics, enables effortless customer engagement through social media and messaging platforms. Avaya Ava is a cloud, messaging-agnostic solution that offers new AI capabilities for social messaging integration and automation of digital interactions. Continue reading AVAYA AVA Brings AI to Life for a Better Customer Experience

Q-nomy Enhances Its Omnichannel Customer Journey Management Suite with New AI Chatbot

Q-nomy, a leading global provider of omnichannel customer journey and experience optimization solutions, announced the release of myVisit Chatbot, which enables service providers to provide their customers with an option to converse with a computerized AI agent for locating nearby stores or branches, as well as booking appointments at the desired location. Continue reading Q-nomy Enhances Its Omnichannel Customer Journey Management Suite with New AI Chatbot