Category Archives: Artificial Intelligence

VoiceBase Partners With University of Sheffield to Launch Centre for Speech & Language Technology

VoiceBase, the leading provider of AI-powered speech analytics announced a partnership with the University of Sheffield, to develop the next generation of speech and language technology. Together, VoiceBase and world-renowned Professor of Speech and Audio Technology, Thomas Hain, will run a Centre for Speech & Language Technology. Continue reading VoiceBase Partners With University of Sheffield to Launch Centre for Speech & Language Technology

4C and DigitalGenius Launch AI Partnership

4C, EMEA’s leading independent Salesforce Platinum Partner and DigitalGenius, the AI platform for customer service announced a new partnership that will allow both businesses to meet the growing demand for AI services, while bringing practical applications of data science and AI into the customer service operations of many leading companies across EMEA. Continue reading 4C and DigitalGenius Launch AI Partnership

Teleopti Empowers Workforce Management Software with Artificial Intelligence

Teleopti, a global leader in workforce management (WFM) solutions, launched the first of many functionalities within its Artificial Intelligence (AI) initiative, which focuses on enhancing the capabilities of core WFM software. With this release, Teleopti infuses WFM scheduling with AI techniques where the intelligent software automatically learns from the customer, improving the longer it is used and making decisions unique to each customer’s situation. Continue reading Teleopti Empowers Workforce Management Software with Artificial Intelligence