Acobot LLC, the startup that invented self-learning AI capable of building conversational AI autonomously, released a new natural language understanding (NLU) technology that boosts the answer accuracy of it conversational AI for customer services. Continue reading Answer Accuracy of Virtual Customer Assistant Boosted by Acobot’s AI Innovation →

4C, EMEA’s leading independent Salesforce Platinum Partner and DigitalGenius, the AI platform for customer service announced a new partnership that will allow both businesses to meet the growing demand for AI services, while bringing practical applications of data science and AI into the customer service operations of many leading companies across EMEA. Continue reading 4C and DigitalGenius Launch AI Partnership →

Teleopti, a global leader in workforce management (WFM) solutions, launched the first of many functionalities within its Artificial Intelligence (AI) initiative, which focuses on enhancing the capabilities of core WFM software. With this release, Teleopti infuses WFM scheduling with AI techniques where the intelligent software automatically learns from the customer, improving the longer it is used and making decisions unique to each customer’s situation. Continue reading Teleopti Empowers Workforce Management Software with Artificial Intelligence →

SmartAction announced the release of their newest solution offering, Omni-bot™ for the contact centre. With the release, SmartAction demonstrates AI expertise in both voice and digital customer service channels. Continue reading SmartAction Introduces Omni-bot™, the First Omnichannel Customer Self-Service Platform Powered by Artificial Intelligence →