Category Archives: Artificial Intelligence

Artificial Intelligence, Product Launch, Technology

Genpact Launches Artificial Intelligence-Based Platform, “Genpact Cora”

PRESS RELEASE: Genpact, a global professional services firm focused on delivering digital transformation unveiled Genpact Cora – an artificial intelligence (AI)-based platform that accelerates digital transformation for enterprises. Genpact Cora is a modular, interconnected mesh of flexible digital technologies that hones in on specific operational business challenges and tackles them from beginning to end, helping large global companies reframe and solve their most pressing real world business issues. Continue reading Genpact Launches Artificial Intelligence-Based Platform, “Genpact Cora” →

Artificial Intelligence, Outsourcing, Partnerships

HGS and Conversable Partner to Transform Customer Experience Through Intelligent Integration of Bots and Brains

PRESS RELEASE: Hinduja Global Solutions (HGS), a global leader in customer experience announced a strategic global partnership with Conversable, the leading Artificial Intelligence-powered conversational intelligence platform. This alliance fuels HGS’ service offerings for clients while delivering an enhanced customer experience for consumers, leading with bots – AI and automation via messaging — and intelligently integrating brains — human agents. Continue reading HGS and Conversable Partner to Transform Customer Experience Through Intelligent Integration of Bots and Brains →

Artificial Intelligence, Product Launch, Technology

Nuance Introduces Nina Coach to Train and Deploy the New Generation of Human-Assisted Virtual Assistants Powered by Artificial Intelligence

PRESS RELEASE: Nuance announced Nina Coach to enable a new generation of virtual assistants as part of a series of innovations for human-like and conversational AI technologies. With Nina Coach, organizations will be able to train and deploy a virtual assistant faster than ever before by tapping into artificial intelligence and leveraging existing human knowledge. Continue reading Nuance Introduces Nina Coach to Train and Deploy the New Generation of Human-Assisted Virtual Assistants Powered by Artificial Intelligence →

Artificial Intelligence, Technology, Who's Buying What?

Insurance leader BGL Group adds Sabio intelligent Virtual Assistant to help simplify digital customer engagement

BGL Group, a leading digital distributor of insurance and household financial services to more than eight million customers, has chosen Sabio to design and build an intelligent Virtual Assistant capability for its online customers. Budget Insurance will be the first BGL brand to deploy the Virtual Assistant technology, having recently launched its ‘Ask Becky’ intelligent assistant to support online customers of its home, car and van insurance products. Continue reading Insurance leader BGL Group adds Sabio intelligent Virtual Assistant to help simplify digital customer engagement →

Acquisitions & Mergers, Artificial Intelligence

Interactions Acquires AI-Based Social Media Engagement Innovator Digital Roots

PRESS RELEASE: Interactions, LLC, a leading provider of Intelligent Virtual Assistants for enterprise customer care announced the acquisition of Digital Roots, a pioneer in artificial intelligence (AI)-based social media customer engagement. The acquisition builds on Interactions modern omnichannel approach to customer care, making it easier than ever for enterprises to engage with consumers via voice, web chat, SMS, and now, social media channels. Continue reading Interactions Acquires AI-Based Social Media Engagement Innovator Digital Roots →