Category Archives: Call Centre Solutions

Oxford City Council beats severe weather by optimising customer service in partnership with Netcall

netcall logoRecent severe weather conditions have resulted in higher call volumes to Oxford City Council’s contact centre, as customers seek help and advice on managing the impact of floods in their local area.  Continue reading Oxford City Council beats severe weather by optimising customer service in partnership with Netcall

Amdocs CES Suite Addresses Demand for Personalized Lifestyle Experiences, Expands SMB Capabilities

Amdocs the leading provider of customer experience systems and services, today announced the release of Amdocs CES 9.1. The company’s latest product suite introduces new social care, small and medium-sized business (SMB), and multi-play capabilities to allow service providers to give customers control of their experiences across any channel, network, service or device.  Continue reading Amdocs CES Suite Addresses Demand for Personalized Lifestyle Experiences, Expands SMB Capabilities

Avaya Extends Contact Centre Expertise to Midsize Businesses

Avaya LogoAvaya today announced Avaya IP Office Contact Center to bring affordable, multichannel contact centre functionality to midsize businesses. Purpose-built for the Avaya IP Office platform to enable voice, email and chat capabilities for contact centres with 5 -100 agents, Avaya IP Office Contact Center provides midsize businesses with Avaya’s expertise in customer experience management in a solution that is flexible, easy to use, maintain and administer.  Continue reading Avaya Extends Contact Centre Expertise to Midsize Businesses

Intelecom adds enhanced Chat functionality to Connect

Intelecom Group AS has announced enhancements to the Chat solution and Media Archive options in Connect, its flexible contact centre in the cloud. The latest release of Connect sees the launch of a new Chat function with enhanced handling of simultaneous enquiries and improved visible interactivity. In addition, calls in the Media Archive within Connect Control can now be displayed graphically to provide better complaint resolution and call retrieval.  Continue reading Intelecom adds enhanced Chat functionality to Connect

AltiGen Launches MaxCS Private Cloud

AltiGen Communications, Inc., a leading provider of Microsoft-based Unified Communications solutions, is pleased to announce the launch of MaxCS Private Cloud, a unique virtual dedicated IP PBX and Call Center managed service offering for small-to-medium-sized businesses (SMBs). This new solution leverages the innovative technologies of AltiGen’s MaxCS all software VoIP business communications system, which has been deployed by over 10,000 customers in more than 20 countries worldwide.

MaxCS Private Cloud is powered by AltiGen’s new MaxCS 7.0 software release, which is optimized for cloud deployment and includes the following key functionalities:

  • Dynamic SaaS licensing for PBX/Contact Center features
  • Support for Polycom VoIP phones behind NAT/Firewall
  • Web-based Partner Portal for MaxCS Private Cloud Ordering/Management

“Unlike other hosted IP PBX or IP Centrex services that are deployed on a shared hosting platform, MaxCS Private Cloud is a unique dedicated managed service,” said David Tang, AltiGen’s Vice President of Cloud Services. “Each customer receives a full-featured IP PBX and Contact Center system, delivered as a secured virtual cloud instance from AltiGen’s scalable and resilient cloud network.”

MaxCS Private Cloud offers the following benefits for SMBs.

  • Eliminates the need to invest CAPEX in a phone system
  • Reduces OPEX and maintenance costs
  • Lowers monthly communications costs
  • Allows customization for vertical markets (e.g. Pest Control, Insurance, Financial Services) leveraging AltiGen’s flexible APIs
  • MaxCS Private Cloud is sold and supported by AltiGen’s extensive authorized partner channel.

“The migration of our AltiGen phone systems in New York and Texas to MaxCS Private Cloud was seamless and painless,” said NuTravel Technology Solutions CEO Carmine Carpanzano. “We were able to reuse our existing AltiGen phones and our employees did not need retraining. We had experienced an extended power outage during Hurricane Sandy, so incorporating the disaster recovery capability of MaxCS Private Cloud was very important to us. Our local authorized AltiGen partner, Reliance Technologies, made the whole process quite easy.”

“The response from our customers to MaxCS Private Cloud has been overwhelmingly positive,” said Sunil Arora, Vice President of Reliance Technologies. “New customers as well are finding the affordable monthly subscription more attractive than an upfront purchase. The paradigm is definitely shifting.”

Whether upgrading from an existing AltiGen phone system or deploying as a first time customer, MaxCS Private Cloud will provide an easy to manage solution that reduces communications costs and lowers the total cost of ownership (TCO).

About AltiGen Communications

AltiGen Communications, Inc. (OTCQX: ATGN) is a leading provider of 100% Microsoft-based VoIP business phone systems and Unified Communications solutions. Having more than 10,000 customers around the world, AltiGen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen’s worldwide headquarters is in Silicon Valley, California, with international operations based in Shanghai, China. Local sales, service and support are provided by AltiGen’s worldwide network of over 300 certified partners. For more information, call 1-888-ALTIGEN or visit the web site at


Copyright 2013 AltiGen Communications, Inc. All rights reserved. Product names, logos, brands, and other trademarks featured or referred to within this press release are the property of their respective trademark holders.