Category Archives: Case Study

Sky departments roll out integrated contact solutions from DXI

PRESS RELEASE: DXI originally supplied its cloud-based contact centre solution EasyContactNow™ to Sky’s employee IT Service Desk Centre. Part of Sky’s ‘Believe in Better’ philosophy, the deployment demonstrated within a very short period of time improved productivity, increased analyst efficiency and interoperability capabilities with existing systems. Continue reading Sky departments roll out integrated contact solutions from DXI

A winning partnership with DBF has proved the value of outsourcing for Tipp24

PRESS RELEASE: When the International on-line lottery business, Tipp24 decided to relocate its business to the UK from Germany it gave itself a tight timeframe of just three months to find an outsourced contact centre provider and establish its operation. Finding the right partner can be a bit of a lottery (excuse the pun), but Tipp24 struck lucky when they met with DBF. Continue reading A winning partnership with DBF has proved the value of outsourcing for Tipp24

New Charter Social Landlord Creates Happy Families with BancTec CRM System

CASE STUDY: New Charter Group is a social landlord with around 19,500 homes across Greater Manchester and Nottingham and a workforce in excess of 1,000 people. With an increasingly large property portfolio, providing its tenants with quality housing services and keeping customer satisfaction levels high is essential to the long term success of the organisation. New Charter identified within its corporate plan that developing a strong customer relationship ethos, supported by a modern communications infrastructure, would achieve its key aim to improve service delivery, making a positive impact on the quality of life of its tenants. Continue reading New Charter Social Landlord Creates Happy Families with BancTec CRM System

Royal Borough of Kingston upon Thames Council improving Contact Centre Efficiency with Premier Business Audio

Case Study: Premier Business Audio are extremely proud to produce one of the first key statistical case studies on contact centre development. Working very closely with the Premier contact centre development team, The Royal Borough of Kingston upon Thames are tremendously proactive in improving their customer call experience. Continue reading Royal Borough of Kingston upon Thames Council improving Contact Centre Efficiency with Premier Business Audio

EE Boosts Sales and Enhances Customer Service with Digital Engagement

Summary: EE, the UK’s most advanced digital communications company, is using LivePerson’s LiveEngage platform to support its sales and upgrade operations by offering enhanced service to customers visiting its website. EE deploys Live Chat as a means to establish high levels of satisfaction across transactional queries and general enquiries. Continue reading EE Boosts Sales and Enhances Customer Service with Digital Engagement