Category Archives: Chatbot

Belatrix Software Enhances and Expands Chatbot and Virtual Assistant Service Offering

Belatrix Software, a leading software development company, has announced that it has launched a newly dedicated chatbot and virtual assistant services offering. The service expansion will allow partners to unlock the potential of chatbots and create powerful customer experiences. Continue reading Belatrix Software Enhances and Expands Chatbot and Virtual Assistant Service Offering

Atos and Google Cloud create AI – powered chatbot for T-Mobile NL to increase customer satisfaction

Atos, a global leader in digital transformation, announces together with its partner Google Cloud, a contract with T-Mobile Netherlands to deliver a new scalable chatbot, which uses Artificial Intelligence (AI), as part of the telecommunications company’s digital transformation plan. Continue reading Atos and Google Cloud create AI – powered chatbot for T-Mobile NL to increase customer satisfaction

Chatbot reduces customer calls on bin collections by 25 per cent

An online chatbot has helped reduce the number of telephone queries about bin collections by 25 per cent, freeing up busy customer service staff at a local authority to focus on complex calls from residents. The artificial intelligence (AI) bot was launched by Redbridge Council in December 2018 to answer frequently asked questions about changes to Christmas and New Year waste and recycling collections. Continue reading Chatbot reduces customer calls on bin collections by 25 per cent

GCash Partners with UNIFY Chatbots to Enhance Customer Engagement

GCash – a wholly owned subsidiary of Globe Fintech Innovations Inc (Mynt) has partnered with UNIFY to enhance customer engagement and improve customer satisfaction using the Unify Chatbot solution. GCash Customers will get real-time interactive customer service 24/7 via Messenger with the UNIFY Chatbot solution. Continue reading GCash Partners with UNIFY Chatbots to Enhance Customer Engagement

botique.ai Launches the First AI Powered Digital Agent ‘Chatbot’ Platform for SMBs

botique.ai Inc., the Conversational Artificial Intelligence Company, announced the launch of the first Conversational Artificial Intelligence Digital Agent Platform for small and medium businesses (SMBs). The AI-powered Chatbot platform is designed to help small businesses add intelligent and conversational features to their customer engagement channels. Continue reading botique.ai Launches the First AI Powered Digital Agent ‘Chatbot’ Platform for SMBs

Twilio Announces Autopilot, Enabling Millions of Developers to Build Omnichannel Bot Experiences That Don’t Suck

Twilio, the leading communications platform, today announced Twilio Autopilot, the first fully programmable, conversational AI platform for building custom bots, IVRs and home assistant apps. Consumers want a quick, self-service option when interacting with businesses but are often frustrated when that experience does not connect them to the information they need. Autopilot uses best-in-class conversational patterns to automate the initial, information-gathering conversation with customers. Continue reading Twilio Announces Autopilot, Enabling Millions of Developers to Build Omnichannel Bot Experiences That Don’t Suck

Freshworks Launches “Freddy”: an AI Engine to enrich customer experience at every touchpoint

Freshworks, a global leader in customer engagement software announced the launch of “Freddy”, an “Omnibot” AI engine that enhances the sales, support and marketing capabilities for businesses of all sizes. Announced at Refresh 18 – Freshworks’ inaugural customer conference – Freddy leverages Google AI technology Google Assistant to help businesses resolve customer issues more effectively and efficiently through a mix of human and machine-based voice interactions. Continue reading Freshworks Launches “Freddy”: an AI Engine to enrich customer experience at every touchpoint