Ingenico Group, the global leader in seamless payment, launched its innovative payment-enabled chatbot, which uses natural language processing (NLP) from IBM Watson to create a smooth customer experience. Continue reading Ingenico launches IBM Watson-enabled chatbot to enhance customer experience
Category Archives: Chatbot
UNIFY Launches Chatbot for Customer Service Solution
UNIFY – a greater-Seattle based company, announced immediate availability of the UNIFY Chatbot for Customer Service Solution. The Cloud-based solution will allow businesses to be available 24/7 to customers in a responsive manner via a chat interface using bot technology developed by UNIFY. Continue reading UNIFY Launches Chatbot for Customer Service Solution
botique.ai Launches the First AI Powered Digital Agent ‘Chatbot’ Platform for SMBs
botique.ai Inc., the Conversational Artificial Intelligence Company, announced the launch of the first Conversational Artificial Intelligence Digital Agent Platform for small and medium businesses (SMBs). The AI-powered Chatbot platform is designed to help small businesses add intelligent and conversational features to their customer engagement channels. Continue reading botique.ai Launches the First AI Powered Digital Agent ‘Chatbot’ Platform for SMBs
Twilio Announces Autopilot, Enabling Millions of Developers to Build Omnichannel Bot Experiences That Don’t Suck
Twilio, the leading communications platform, today announced Twilio Autopilot, the first fully programmable, conversational AI platform for building custom bots, IVRs and home assistant apps. Consumers want a quick, self-service option when interacting with businesses but are often frustrated when that experience does not connect them to the information they need. Autopilot uses best-in-class conversational patterns to automate the initial, information-gathering conversation with customers. Continue reading Twilio Announces Autopilot, Enabling Millions of Developers to Build Omnichannel Bot Experiences That Don’t Suck
Freshworks Launches “Freddy”: an AI Engine to enrich customer experience at every touchpoint
Freshworks, a global leader in customer engagement software announced the launch of “Freddy”, an “Omnibot” AI engine that enhances the sales, support and marketing capabilities for businesses of all sizes. Announced at Refresh 18 – Freshworks’ inaugural customer conference – Freddy leverages Google AI technology Google Assistant to help businesses resolve customer issues more effectively and efficiently through a mix of human and machine-based voice interactions. Continue reading Freshworks Launches “Freddy”: an AI Engine to enrich customer experience at every touchpoint
Avaya to Demonstrate World’s First Social Platform for Chatbots at GITEX 2018
Avaya, announced it will demonstrate the first social platform for chatbots at GITEX Technology Week 2018, ushering in a giant leap forward in customer self-service. Drawing parallels from traditional social media, Avaya’s latest innovation provides a structured platform for bots to engage each other in a secure and controlled manner with the intent of extending the expertise and effectiveness of each individual chatbot. Continue reading Avaya to Demonstrate World’s First Social Platform for Chatbots at GITEX 2018