Category Archives: Live Chat

Consumers messaged with brands 97 percent more during Cyber Weekend than last year, while web traffic for retailers grew just 10 percent, LivePerson data shows

LivePerson, a leading provider of conversational commerce solutions, recorded a 97 percent increase in messaging conversations between brands and American consumers through its LiveEngage platform during Cyber Weekend, the five-day period between Thanksgiving and Cyber Monday, and a dramatic 261 percent rise in conversations handled by automation, such as bots. Continue reading Consumers messaged with brands 97 percent more during Cyber Weekend than last year, while web traffic for retailers grew just 10 percent, LivePerson data shows

Moneypenny diversifies with new Live Chat service

Moneypenny, the UK’s leading outsourced communications provider, is further expanding its business with the launch of its new Live Chat service. Available 24/7 on either a fully outsourced basis, or as overflow support, the service enables customers to instantly converse with a real person using Live Chat software on Moneypenny clients’ websites as an alternative to a phone call. Continue reading Moneypenny diversifies with new Live Chat service