Category Archives: Technology

Nimble Partners with Talkdesk to Create Social Call Center for Sales Teams

Nimble, a leader in social business relationship management, today announced a new integration with Talkdesk, which will automatically pair everything from a customer’s contact history—including tickets, notes and cases from helpdesk systems—with the rich customer data provided by a Nimble contact record for efficient business engagement. By allowing users to update and manage their tasks and contacts between both platforms, the integration allows businesses to effectively create virtual, social call centers for sales teams. Continue reading Nimble Partners with Talkdesk to Create Social Call Center for Sales Teams

Centile Telecom Applications and snom join forces to offer Unified Communications to UK providers

snom technology AG, leading developer and manufacturer of IP handsets and Centile Telecom Applications, the leading European Unified Communications platform developer, today announced their partnership to deliver business-class Unified Communications services to operators and services providers in the UK. Continue reading Centile Telecom Applications and snom join forces to offer Unified Communications to UK providers

Frost & Sullivan Recognizes Cicero with CIO Impact Best-in-Class Technology Partner Award

Cicero Inc., a leading provider of desktop activity intelligence and improvement software, was honored by Frost & Sullivan with a CIO Impact Award at the 2014 ConNEXTions Executive MindXchange for partnering with companies to deliver transformative technology solutions that increase employee productivity and improve the customer experience. Continue reading Frost & Sullivan Recognizes Cicero with CIO Impact Best-in-Class Technology Partner Award