Category Archives: Technology

TEOCO pioneers Big Data in Service Assurance with Netrac 8

PRESS RELEASE: TEOCO, the leading provider of assurance and analytics solutions to Communications Service Providers (CSPs) worldwide, announced the release of Netrac 8.0. The latest version of TEOCO’s flagship Service Assurance solution includes major data processing and storage enhancements to boost operators’ efficiency and Quality of Service (QoS). Continue reading TEOCO pioneers Big Data in Service Assurance with Netrac 8

Aspect Software Introduces Integrated Voice Solutions Into Its North America Channel Partner Program

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office solutions, and award-winning cloud solutions, today announced that Integrated Voice Solutions (IVS) will be joining the company’s North America channel partner program. A long-time partner of Voxeo, an Aspect company, IVS will now be including Aspect’s interaction management solutions in its portfolio to deliver large on-premise and hosted enterprise applications. Continue reading Aspect Software Introduces Integrated Voice Solutions Into Its North America Channel Partner Program

Virtual Hold Technology® Releases Call Center ROI Calculator Powered By Data Collected From 500 Million Customer Calls

PRESS RELEASE: Virtual Hold Technology® (VHT), a global leader in multichannel callback solutions, today announced the release of an online Return On Investment (ROI) calculator to provide companies with estimations on annual savings through call center enhancements based on solutions from VHT. Continue reading Virtual Hold Technology® Releases Call Center ROI Calculator Powered By Data Collected From 500 Million Customer Calls

ShoreTel Awarded 5-Star Rating in CRN’s 2014 Partner Program Guide

PRESS RELEASE: ShoreTel®, the leading provider of brilliantly simple phone systems and unified communications (UC) solutions for the cloud and premises, today announced it has been awarded a 5-Star rating in the CRN 2014 Partner Program Guide. The annual directory is the definitive listing of technology vendors that service solution providers or provide products through the IT channel. The 5-Star Partner Program rating recognizes an elite subset of companies that offer solution providers the best partnering elements in their channel programs. Continue reading ShoreTel Awarded 5-Star Rating in CRN’s 2014 Partner Program Guide

New TOPdesk and Bomgar Integration Maximizes IT Support Efficiency

PRESS RELEASE: Bomgar, the leader in enterprise remote support solutions, can now be integrated with the TOPdesk service management solution. Developed by TOPdesk based on the Bomgar API, the new integration maximizes IT support efficiency and increases the effectiveness of support representatives by giving them secure, multi-platform remote support and chat capabilities directly from their TOPdesk console. Continue reading New TOPdesk and Bomgar Integration Maximizes IT Support Efficiency

eg solutions launches new enhanced operational intelligence® v8.0 software suite for effective back office workforce optimisation

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PRESS RELEASE: eg solutions, a leading global back office workforce optimisation software company, has launched eg operational intelligence® v8.0, at an exclusive event at 30 St Mary Axe on March 25th 2014. Continue reading eg solutions launches new enhanced operational intelligence® v8.0 software suite for effective back office workforce optimisation

eg solutions wins contract with existing global bank customer

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PRESS RELEASE: eg solutions plc, the back office optimisation software company, is pleased to announce that it has won a licence contract, in conjunction with its strategic partner, Aspect Software Inc., with an existing global bank customer for the further deployment of the eg operational intelligence® software suite . Continue reading eg solutions wins contract with existing global bank customer