Category Archives: Technology

Confirmit SODA 3.0 Pushes Market Research Operations Management to New Heights

Confirmit today announced Version 3.0 of its award winning mobile App, SODA – The Survey On Demand Application. Confirmit SODA enables enterprises and Market Research agencies to capture in-the-moment feedback from respondents, whether they are consumers or employees, providing unbeatable insights into experiences.

Version 3.0 features extensive new programme and field management capabilities that can radically optimise the effectiveness and efficiency of Market Research operations. Additional enhancements include an expanded push notification system to help field researchers stay in constant contact with their home base, and real-time views of staff location based on continuous GPS tracking.

This development signals a change in the mobile research arena, as the channel matures and client fieldwork and mobile agent programmes grow into the tens of thousands, with consumer mobility at an all-time high. SODA 3.0 powers seamless programme management and improved productivity, ultimately optimising the speed and quality of data collection and analysis.

Danni Findlay, Director, Marketing Sciences Limited, comments: “We have every confidence in Confirmit’s SODA mobile App and are currently using it to optimise work flow and drive efficient operations in one of our major projects. We use MobileMR to implement one of the UK’s largest Customer Experience programmes with Tesco, which provides each individual Tesco store with insight into how its store performs on key measures. With 1 million interviews under our belt in the last year, we know that using MobileMR, based on Confirmit SODA, has allowed Tesco to react quickly to customers’ wants and needs.”

“The key to a successful mobile research programme is the ability to have a comprehensive view over a multitude of projects, and to be able to balance effort and resources across ever shifting priorities,” explains Terry Lawlor, Confirmit’s EVP Product Management. “With SODA 3.0, Confirmit provides managers and lead researchers with unprecedented real-time insight into their networks of agents and their devices, including how teams are progressing against targets, and with sophisticated quality checks on the work being completed.”

Confirmit is the leading global software provider for Market Research, Customer Experience and Employee Engagement. Its leading-edge mobile applications power millions of surveys each year, with over 15 million survey responses gathered on the SODA platform in 2013 alone.

About Marketing Sciences

Marketing Sciences is a major research company conducting qualitative, quantitative, digital and sensory research for clients around the world. It is the trusted research adviser to some of the world’s leading brands – delivering clear direction through clever thinking.

Part of the Creston Group, the company has a proven track record in delivering innovative, insightful and bespoke solutions which add real value for its clients. Visit http://www.marketing-sciences.com/customer-satisfaction-research/ for more information.

About Confirmit

Confirmit is the world’s leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Chengdu , Cologne, Grimstad, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.

Confirmit targets Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, Farmers Insurance, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swapit, Swisscom, Symantec and The Wellcome Trust. Visit www.confirmit.com for more information.

Amica Mutual Insurance Company selects Semafone to underpin exemplary payments service

Semafone today announced that Amica Mutual Insurance Company has selected Semafone’s secure payments solution to handle its payments taken over the telephone. The new system will be implemented across Amica’s 40 branches and customer call centre locations in the U.S. The move is part of Amica’s continued commitment to providing exemplary customer service for its policyholders.  Continue reading Amica Mutual Insurance Company selects Semafone to underpin exemplary payments service

Intelecom adds enhanced Chat functionality to Connect

Intelecom Group AS has announced enhancements to the Chat solution and Media Archive options in Connect, its flexible contact centre in the cloud. The latest release of Connect sees the launch of a new Chat function with enhanced handling of simultaneous enquiries and improved visible interactivity. In addition, calls in the Media Archive within Connect Control can now be displayed graphically to provide better complaint resolution and call retrieval.  Continue reading Intelecom adds enhanced Chat functionality to Connect

ASC and Sinclair Voicenet Sign Partnership Agreement

ASC, a leading global developer of innovative software solutions to record, analyse and evaluate communications, today announced it has signed a partnership agreement with Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management solutions. Sinclair Voicenet is one of the UK’s most experienced resellers and will offer ASC’s neo Recording and Quality Management Suite to SMB customers nationwide.  Continue reading ASC and Sinclair Voicenet Sign Partnership Agreement

dvsAnalytics is Added to EarthBend Call Recording Portfolio

EarthBend announced today that it has added dvsAnalytics’ workforce optimization software to its call recording portfolio. EarthBend is excited to offer its customers an all in one solution for their call recording, coaching, analytics, and workforce management needs. dvsAnalytics’ Encore is an innovative software suite that enables businesses to remain compliant, improve performance, and optimize its workforce.  Continue reading dvsAnalytics is Added to EarthBend Call Recording Portfolio

AltiGen Launches MaxCS Private Cloud

AltiGen Communications, Inc., a leading provider of Microsoft-based Unified Communications solutions, is pleased to announce the launch of MaxCS Private Cloud, a unique virtual dedicated IP PBX and Call Center managed service offering for small-to-medium-sized businesses (SMBs). This new solution leverages the innovative technologies of AltiGen’s MaxCS all software VoIP business communications system, which has been deployed by over 10,000 customers in more than 20 countries worldwide.

MaxCS Private Cloud is powered by AltiGen’s new MaxCS 7.0 software release, which is optimized for cloud deployment and includes the following key functionalities:

  • Dynamic SaaS licensing for PBX/Contact Center features
  • Support for Polycom VoIP phones behind NAT/Firewall
  • Web-based Partner Portal for MaxCS Private Cloud Ordering/Management

“Unlike other hosted IP PBX or IP Centrex services that are deployed on a shared hosting platform, MaxCS Private Cloud is a unique dedicated managed service,” said David Tang, AltiGen’s Vice President of Cloud Services. “Each customer receives a full-featured IP PBX and Contact Center system, delivered as a secured virtual cloud instance from AltiGen’s scalable and resilient cloud network.”

MaxCS Private Cloud offers the following benefits for SMBs.

  • Eliminates the need to invest CAPEX in a phone system
  • Reduces OPEX and maintenance costs
  • Lowers monthly communications costs
  • Allows customization for vertical markets (e.g. Pest Control, Insurance, Financial Services) leveraging AltiGen’s flexible APIs
  • MaxCS Private Cloud is sold and supported by AltiGen’s extensive authorized partner channel.

“The migration of our AltiGen phone systems in New York and Texas to MaxCS Private Cloud was seamless and painless,” said NuTravel Technology Solutions CEO Carmine Carpanzano. “We were able to reuse our existing AltiGen phones and our employees did not need retraining. We had experienced an extended power outage during Hurricane Sandy, so incorporating the disaster recovery capability of MaxCS Private Cloud was very important to us. Our local authorized AltiGen partner, Reliance Technologies, made the whole process quite easy.”

“The response from our customers to MaxCS Private Cloud has been overwhelmingly positive,” said Sunil Arora, Vice President of Reliance Technologies. “New customers as well are finding the affordable monthly subscription more attractive than an upfront purchase. The paradigm is definitely shifting.”

Whether upgrading from an existing AltiGen phone system or deploying as a first time customer, MaxCS Private Cloud will provide an easy to manage solution that reduces communications costs and lowers the total cost of ownership (TCO).

About AltiGen Communications

AltiGen Communications, Inc. (OTCQX: ATGN) is a leading provider of 100% Microsoft-based VoIP business phone systems and Unified Communications solutions. Having more than 10,000 customers around the world, AltiGen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen’s worldwide headquarters is in Silicon Valley, California, with international operations based in Shanghai, China. Local sales, service and support are provided by AltiGen’s worldwide network of over 300 certified partners. For more information, call 1-888-ALTIGEN or visit the web site at www.altigen.com.

Trademarks

Copyright 2013 AltiGen Communications, Inc. All rights reserved. Product names, logos, brands, and other trademarks featured or referred to within this press release are the property of their respective trademark holders.

Workforce Management Software Leaps Forward With Community Release 4.0 from WFMSG

The Workforce Management Software Group, Inc., (WFMSG) the developer and provider of the Community workforce management solution, today announced that the exciting new release of Community WFM has completed testing is available for general delivery.  Continue reading Workforce Management Software Leaps Forward With Community Release 4.0 from WFMSG