Squelch, provider of a customer experience optimization solution that empowers customer support and success professionals with the knowledge and resources to delight customers announced an additional $12 million in funding from current backers Shasta Ventures and Correlation Ventures, alongside new investor Tenaya Capital. Continue reading Squelch Secures $12 Million in Funding
Category Archives: Technology
CGS Partners with UiPath to Empower the Customer Journey and Further the Company’s Digital Transformation
CGS, a global provider of business applications, enterprise learning and outsourcing services, announced it is partnering with UiPath, the leading enterprise Robotic Process Automation (RPA) software company, to provide a comprehensive automation solution for its global Outsourcing Services, including the company’s Business Process Outsourcing (BPO) contact centres, as well as further enhance the company’s applications and learning businesses. Continue reading CGS Partners with UiPath to Empower the Customer Journey and Further the Company’s Digital Transformation
Zappix Inc. Launches Digital Feedback Solution As Part Of New Survey Offering
Zappix Inc. has enhanced its survey capabilities, adding proactive customer feedback opportunities and more robust insights. Continue reading Zappix Inc. Launches Digital Feedback Solution As Part Of New Survey Offering
ZephyrTel Announces Strategic Collaboration Agreement with Amazon Web Services
ZephyrTel, a division of ESW Capital dedicated to serving global telecommunications operators, is pleased to announce that it has signed a telecom-focused Strategic Collaboration Agreement with Amazon Web Services (AWS). Continue reading ZephyrTel Announces Strategic Collaboration Agreement with Amazon Web Services
Empirix Announces SaaS-Based Testing to Accelerate the Software Development Lifecycle
Empirix announces the release of its new software-as-a-service (SaaS) testing platform, the Hammer Cloud Platform (HCP). This comprehensive offering integrates functional, regression, systems integration, performance, and customer experience testing into an easy to use SaaS platform designed to mitigate risk and accelerate the software development lifecycle within contact centre environments and enterprise networks. Continue reading Empirix Announces SaaS-Based Testing to Accelerate the Software Development Lifecycle
Talla Launches Customer Assist to Accurately Automate 90% of Support Inquiries
Talla, a leader in AI-powered support automation, announced its new Customer Assist product which gives businesses the ability to automate their chat- and web-based support with over 90% accuracy. Continue reading Talla Launches Customer Assist to Accurately Automate 90% of Support Inquiries