LogMeIn announced the establishment of the company’s new Artificial Intelligence (AI) Center of Excellence (COE). Based in Herzliya, Israel, the new centre will lead the company’s research, development and advancement efforts in AI, focusing on bringing Natural Language (NLP) and Speech technologies to LogMeIn’s product line-up, including its recently announced GoTo UCC portfolio, its identity and access management portfolio (led by LastPass), and its customer engagement portfolio (led by Bold360). Continue reading LogMeIn Opens AI Center of Excellence
Category Archives: Technology
IM & group messaging now available on Re:Call from TeleWare
Leading communications technology business, TeleWare, has extended the capabilities of its communications app, Re:Call, by introducing instant messaging (IM) and group messaging. Continue reading IM & group messaging now available on Re:Call from TeleWare
Squelch Secures $12 Million in Funding
Squelch, provider of a customer experience optimization solution that empowers customer support and success professionals with the knowledge and resources to delight customers announced an additional $12 million in funding from current backers Shasta Ventures and Correlation Ventures, alongside new investor Tenaya Capital. Continue reading Squelch Secures $12 Million in Funding
CGS Partners with UiPath to Empower the Customer Journey and Further the Company’s Digital Transformation
CGS, a global provider of business applications, enterprise learning and outsourcing services, announced it is partnering with UiPath, the leading enterprise Robotic Process Automation (RPA) software company, to provide a comprehensive automation solution for its global Outsourcing Services, including the company’s Business Process Outsourcing (BPO) contact centres, as well as further enhance the company’s applications and learning businesses. Continue reading CGS Partners with UiPath to Empower the Customer Journey and Further the Company’s Digital Transformation
Zappix Inc. Launches Digital Feedback Solution As Part Of New Survey Offering
Zappix Inc. has enhanced its survey capabilities, adding proactive customer feedback opportunities and more robust insights. Continue reading Zappix Inc. Launches Digital Feedback Solution As Part Of New Survey Offering
ZephyrTel Announces Strategic Collaboration Agreement with Amazon Web Services
ZephyrTel, a division of ESW Capital dedicated to serving global telecommunications operators, is pleased to announce that it has signed a telecom-focused Strategic Collaboration Agreement with Amazon Web Services (AWS). Continue reading ZephyrTel Announces Strategic Collaboration Agreement with Amazon Web Services