Sprint announced the launch of Sprint Smart Messaging, a solution to help businesses communicate with their customers through an Artificial Intelligence (AI) text messaging system. Continue reading Sprint Smart Messaging Brings Artificial Intelligence-Powered Texting Service To Business
Category Archives: Technology
Gartner Survey Shows 37 Percent of Service Leaders Are Piloting or Using Artificial Intelligence Bots and Virtual Customer Assistants
Thirty-seven percent of service leaders are either piloting or using artificial intelligence (AI) bots and virtual customer assistants (VCAs), and 67 percent of those leaders believe they are high-value tools in the contact centre, according to a recent survey by Gartner, Inc. Continue reading Gartner Survey Shows 37 Percent of Service Leaders Are Piloting or Using Artificial Intelligence Bots and Virtual Customer Assistants
Nuance Reinvents Agent AI for the Contact Centre
Nuance announced a new technology bundle that helps enterprises with Agent AI – uniting human agents and artificial intelligence to enhance customer experiences. Nuance’s approach to Agent AI enables contact centre agents to be more productive by giving them easier access to information with relevant, real-time insights, visibility into active conversations, and proactive recommendations. Continue reading Nuance Reinvents Agent AI for the Contact Centre
Strong Contract Momentum Continues at Eckoh
Eckoh, the global provider of secure payment products and customer contact solutions, is pleased to announce it continues to experience strong contract momentum, with more than £10m in contract value secured since the half year (30th September 2018). Continue reading Strong Contract Momentum Continues at Eckoh
Atos and Google Cloud create AI – powered chatbot for T-Mobile NL to increase customer satisfaction
Atos, a global leader in digital transformation, announces together with its partner Google Cloud, a contract with T-Mobile Netherlands to deliver a new scalable chatbot, which uses Artificial Intelligence (AI), as part of the telecommunications company’s digital transformation plan. Continue reading Atos and Google Cloud create AI – powered chatbot for T-Mobile NL to increase customer satisfaction
Uniphore Software Systems Launches auMina QSense™ to Transform Performance Management in Customer Facing Roles
Uniphore Software Systems, the global Conversational AI technology company, has launched auMina QSense™ which is a smart quality management tool for business analysts, quality analysts and agents at contact centres that helps transform their current performance management process in customer facing roles. Continue reading Uniphore Software Systems Launches auMina QSense™ to Transform Performance Management in Customer Facing Roles