PlayVox, An omnichannel quality assurance and performance management software for call centres and customer support teams announced it’s raised $7 million investment from Five Elms Capital. The investment will be used to fuel growth and accelerate the release of new features/functionality for its global customer base. Continue reading PlayVox Raises $7 Million to Modernize Quality Assurance for Customer Service and Call Centres →

Certona®, the leader in real-time, AI-driven omnichannel personalization for the world’s largest B2C and B2B brands and retailers announced an upgraded integration is available in the Salesforce Commerce Cloud Partner Marketplace. Continue reading Certona Releases Updated Salesforce Commerce Cloud Integration →

Verint® announced that Verint has been named a Leader by Gartner, Inc. in the research and advisory firm’s Magic Quadrant for Workforce Engagement Management (WEM) report, published February 13, 2019. Continue reading Verint Ranked as a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management →

Sharpen Technologies, developers of the agent-first omni-channel cloud contact centre platform, has launched Logic and Action bots that transform traditional interactive voice response systems into omni-channel workflows. Continue reading Sharpen Technologies Offers Logic and Action Bots to Modernize Omni-channel Workflows →

Lexalytics®, the leader in “words-first” machine learning and artificial intelligence, announced that its entire text analytics and natural language processing (NLP) product suite is available for deployment in any computing environment—on-premises; private, public or hybrid cloud; or individual workstation. Continue reading Lexalytics® announces Text Analytics Suite availability for any computing environment →