Category Archives: Technology

Unify Unveils Industry’s First Global New Way to Work Index

Unify, formerly Siemens Enterprise Communications, today released the industry’s first New Way to Work (#NW2W) research series with data from global business executives from more than 25 countries. The Unify New Way to Work Index was announced during CEO Dean Douglas’ keynote at the CeBIT Global Conference, where he detailed the imperative for business leaders to prioritize creating new strategies for communications and collaboration systems and IT infrastructure. Douglas has declared 2014 as the year the New Way to Work will be prioritized for investments by C-level executives and is investing in Unify research, technology and partnerships to lead the industry in solutions to support this transformation. The announcement was made at CeBIT, the world’s largest international ICT trade fair, held at Hannover, Germany March 10-14.  Continue reading Unify Unveils Industry’s First Global New Way to Work Index

Growing Consumer Products Company selects inContact to drive service excellence

inContact-hi-rezinContact, the leading provider of cloud contact center software and contact center agent optimization tools announced that a growing consumer products company has selected inContact to help increase agent productivity and improve customer service delivery across two contact center locations with more than 100 agents, including both on site and at-home agents.  Continue reading Growing Consumer Products Company selects inContact to drive service excellence

Latest Version of VPI EMPOWER Suite Rated ‘Avaya Compliant’

VPI (Voice Print International), a leading provider of contact center performance analytics and compliance recording solutions, today announced that its VPI Empower Suite is compliant with key communications solutions from Avaya, a global provider of business collaboration and communication software and services.  Continue reading Latest Version of VPI EMPOWER Suite Rated ‘Avaya Compliant’

eg solutions partners with Curium Solutions Ltd

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eg solutions, a leading global back office optimisation software company, has signed a strategic partnership with Curium, a Birmingham-based operations and change management consultancy. Through this partnership, eg solutions hopes to increase implementation options for its clients. As part of the new relationship, Curium’s experienced operations and change management consultants will implement eg’s software as part of their own projects as well as provide additional or alternative resources and expertise for eg’s implementations.  Continue reading eg solutions partners with Curium Solutions Ltd

Altitude Software brings true Customer Engagement Solutions to growing Russian Market

AS LogoThe Russian contact centre market continues to grow above the European average, having recently surpassed 100.000 seats*. Companies increasingly need to go a step further and base their value proposition on achieving true customer engagement.  Continue reading Altitude Software brings true Customer Engagement Solutions to growing Russian Market

Genesys Appoints Neil Titcomb as UK and Ireland Cloud Sales Director

Geneys_logoGenesys, a leading provider of customer experience and contact centre solutions announced the appointment of Neil Titcomb as Sales Director for Cloud across the UK and Ireland. Titcomb will be responsible for driving sales of the full range of Genesys cloud-based contact centre applications within the Genesys Customer Experience Platforms across the UK and Ireland.  Continue reading Genesys Appoints Neil Titcomb as UK and Ireland Cloud Sales Director

Azzurri’s new ICON Communicate brings enterprise-grade communications via the cloud

azzurri logoPRESS RELEASE: Azzurri Communications, the UK’s leading independent provider of managed communication services, has today announced the launch of ICON Communicate, the first in a series of ICON Cloud and Managed Services products launching throughout 2014. ICON Communicate is a fully managed suite of communications services incorporating IP telephony, unified communications and contact centre offerings delivered from the cloud. The City & Guilds Group, a global leader in skills development, has already signed up as a key part of its innovative strategy to outsource its IT and telecoms infrastructure, reduce risk and unburden their IT team.  Continue reading Azzurri’s new ICON Communicate brings enterprise-grade communications via the cloud

New Avaya Contact Centre Solutions help companies master the Omni-Channel Customer Experience

Avaya LogoAvaya announced new and enhanced Customer Experience Management solutions to help businesses eliminate the fragmented, high-effort service that jeopardises customer loyalty and revenue growth. From a single software platform, new capabilities increase reach and bring every aspect of the customer experience into a seamless, dynamic stream with greater, real-time visibility into interactions and contextual information. The end result is a transformed customer experience built one interaction at a time.  Continue reading New Avaya Contact Centre Solutions help companies master the Omni-Channel Customer Experience

Push Technology Announces Diffusion™ Mobile Application Platform

Organizations are attempting to build high performance mobile applications across multiple platforms and devices. But not all mobile development and runtime platforms are created equally. Organizations are challenged with trying to prioritize which mobile platforms to deliver apps on first and how to deliver consistent, easy to use and fast services.  Continue reading Push Technology Announces Diffusion™ Mobile Application Platform

ASC launches groundbreaking Workforce Optimization Suite neo 3.0 designed for Cloud Solutions

ASC, a worldwide leading software company with innovative solutions to record, analyze and evaluate communications, today announced the release of its neo 3.0 Workforce Optimization (WFO) Suite, comprising quality and performance management, communications recording, speech and desktop analytics, eLearning/coaching, customer feedback and workforce management. ASC’s WFO solution is available in a multi-tenanted Cloud-based offering and provides cost savings, low entry barriers, fast and easy deployment and a permanent technology refresh.  Continue reading ASC launches groundbreaking Workforce Optimization Suite neo 3.0 designed for Cloud Solutions