NICE announced that Gartner Inc. has positioned NICE as a Leader in the Magic Quadrant for Workforce Engagement Management1, published February 12. NICE has been recognized as a Leader in this report for the third consecutive year. To access a complimentary copy of the report, please click here. Continue reading For Third Consecutive Year NICE Named a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management
Category Archives: Technology
Ultracomms Answer Machine Detection Solution Awarded European Patent
Contact centre technology specialist Ultracomms has been awarded a European patent for its pioneering answer machine detection technology, AMD+. Continue reading Ultracomms Answer Machine Detection Solution Awarded European Patent
SparkPost & MessageBird Form Strategic Partnership to Link the World’s Largest Sender of Email with Fastest Growing Cloud Communication Platform
MessageBird, the cloud communications platform for rapidly-growing disruptors and innovative enterprises worldwide, and SparkPost, the #1 email delivery and analytics platform announced a strategic partnership agreement to extend the communications channels available to businesses. Continue reading SparkPost & MessageBird Form Strategic Partnership to Link the World’s Largest Sender of Email with Fastest Growing Cloud Communication Platform
Red Box Announces Partnership With Global Relay
Red Box, the leading platform for voice, announces a partnership with Global Relay, leaders in information archiving and compliance. This partnership enables customers to use Global Relay’s search, surveillance, and analytics tools to unlock the full value of voice, as well as meet compliance obligations. Continue reading Red Box Announces Partnership With Global Relay
UBank Partners With FaceMe to Launch World’s First ‘Digital Human’ Home Loan Application Assistant
UBank has announced customers will soon have access to the world’s first digital home loan application assistant, powered by artificial intelligence (AI). Mia, short for My Interactive Agent, will begin taking customer questions in late February 2019, and aims to create a smarter, simpler home loan application experience. Continue reading UBank Partners With FaceMe to Launch World’s First ‘Digital Human’ Home Loan Application Assistant
Chatbot reduces customer calls on bin collections by 25 per cent
An online chatbot has helped reduce the number of telephone queries about bin collections by 25 per cent, freeing up busy customer service staff at a local authority to focus on complex calls from residents. The artificial intelligence (AI) bot was launched by Redbridge Council in December 2018 to answer frequently asked questions about changes to Christmas and New Year waste and recycling collections. Continue reading Chatbot reduces customer calls on bin collections by 25 per cent