Dimension Data recently began implementing Sparkcentral’s technology, after the two companies signed an agreement for the EMEA region. Dimension Data is currently the only technology integrator that distributes Sparkcentral’s innovative software in EMEA. The collaboration demonstrates the two firms’ strong focus on improving customer experience. Continue reading Sparkcentral and Dimension Data Focus on WhatsApp for Customer Service
Category Archives: Technology
GCash Partners with UNIFY Chatbots to Enhance Customer Engagement
GCash – a wholly owned subsidiary of Globe Fintech Innovations Inc (Mynt) has partnered with UNIFY to enhance customer engagement and improve customer satisfaction using the Unify Chatbot solution. GCash Customers will get real-time interactive customer service 24/7 via Messenger with the UNIFY Chatbot solution. Continue reading GCash Partners with UNIFY Chatbots to Enhance Customer Engagement
8×8 Announces New Capabilities for X Series Cloud Communications and Contact Centre Solution
8×8, a leading cloud provider of voice, video, collaboration and contact centre solutions for over one million users worldwide introduced a series of new capabilities to 8×8 X Series, 8×8’s award-winning, one cloud-based technology platform for business communications and contact centre. Continue reading 8×8 Announces New Capabilities for X Series Cloud Communications and Contact Centre Solution
Anderson Zaks launches new service for call centre (MOTO) payments that helps reduce payment risk
Anderson Zaks, a leading omni-channel Payment Service Provider (PSP) based in the UK, has launched a new service offering secure card not present payments (MOTO) for call centres. Continue reading Anderson Zaks launches new service for call centre (MOTO) payments that helps reduce payment risk
Nuance Reveals Project Pathfinder: Machine Learning that Increases the Conversational Intelligence of Virtual Assistants
Nuance has revealed Project Pathfinder, a breakthrough technology that uses machine learning and Nuance AI innovation to increase the conversational intelligence of virtual assistants (VAs) and chatbots. Project Pathfinder reads existing chat logs and transcripts of conversations between agents and customers within contact centres, and automatically builds highly effective dialog models used to create and support two-way conversations between virtual assistants and consumers. Continue reading Nuance Reveals Project Pathfinder: Machine Learning that Increases the Conversational Intelligence of Virtual Assistants
GetJenny raises €2M to enhance the effectiveness of customer support teams with “human-directed” AI chatbots
GetJenny, a human-directed AI platform which allows companies to automate conversations and tasks with chatbots without programming, has raised €2M in seed funding to continue its expansion across the Nordics and the MENA region. Continue reading GetJenny raises €2M to enhance the effectiveness of customer support teams with “human-directed” AI chatbots