Category Archives: Technology

8×8 and KnoahSoft Partner to Deliver Out-of-the-Box, Cloud-Based Contact Centre Quality Management Solution

8x8-INC-HiResPRESS RELEASE: 8×8, Inc., a provider of cloud contact centre, unified communications and collaboration solutions, and KnoahSoft, a workforce optimisation (WFO) solutions provider announced a partnership to deliver a bundled, cloud-based contact cente solution. The new offering combines KnoahSoft’s enterprise-level interaction recording, quality management, coaching, learning, and analytics functionality with 8×8’s market leading multi-channel customer interaction management capabilities to help users better optimise call centre staff performance. Continue reading 8×8 and KnoahSoft Partner to Deliver Out-of-the-Box, Cloud-Based Contact Centre Quality Management Solution

Introducing AireContact, Enterprise-Class, Cloud-Based Contact Center Solutions

PRESS RELEASE: AireContact, a cloud-based contact center solution for enterprises and service providers, announces today, from the Contact Center Expo in San Diego, the launch of its end-to-end managed cloud-based contact center solution specifically designed to support the dynamic needs of enterprise businesses. AireContact is an enterprise-class contact center solution suite delivered by AireSpring, one of the fastest growing fully managed voice and cloud services providers in the USA. Continue reading Introducing AireContact, Enterprise-Class, Cloud-Based Contact Center Solutions

Westpac banks on Optus for International Growth, Mobile and Contact Centre Transformation

PRESS RELEASE: Optus has announced today a new five year deal with Westpac to provide domestic mobile network and managed services and, for the first time, delivering Westpac’s international services and contact centre transformation. Continue reading Westpac banks on Optus for International Growth, Mobile and Contact Centre Transformation

Avaya Adds New Turnkey Communications as a Service Solutions for Cloud Service Providers

PRESS RELEASE: Avaya announced new models and enhanced functionality for the Avaya Collaboration Pods, a portfolio of turnkey communications and collaboration solutions for both enterprises and Cloud Service Providers. Avaya is introducing two new Collaboration Pod models specifically for Cloud Service Providers, enabling them to offer Unified Communications-as-a-Service (UCaaS) and Contact Center-as-a-Service (CCaaS) to end customers. Cloud Service Providers Connex and ROI Networks will be powering their new UCaaS offers for their customers using the Avaya Collaboration Pod. Continue reading Avaya Adds New Turnkey Communications as a Service Solutions for Cloud Service Providers

Infinity Sales Group Deploys Mattersight’s Predictive Behavioral Routing and Behavioral Analytics Solutions

PRESS RELEASE: Mattersight Corporation, a leading provider of enterprise analytics announced Infinity Sales Group is deploying Mattersight® Predictive Behavioral Routing, following a successful pilot, and has also engaged the company to deploy Mattersight® Behavioral Analytics. Continue reading Infinity Sales Group Deploys Mattersight’s Predictive Behavioral Routing and Behavioral Analytics Solutions