Category Archives: Technology

Leading Multimedia Retailer in India Supports Business Expansion with Altitude uCI Solution

AS LogoPRESS RELEASE: Altitude Software, a leader in unified customer interaction solutions, announces today that RP Telebuy, the leading marketer of consumer products through direct response television in India, deployed the Altitude uCI solution in its contact centre to enable business growth, with very positive results. Continue reading Leading Multimedia Retailer in India Supports Business Expansion with Altitude uCI Solution

Extended Echo Contact Centre Analytics Programme Helps Outsourcing Clients Secure Improved Customer Contact Outcomes

PRESS RELEASE: With improving economic conditions leading to increased demand for UK outsourced contact centre services, Echo Managed Services has differentiated itself by supporting client programmes with a full portfolio of analytics-driven, multi-channel customer contact services. By carefully analysing factors such as contact channel preferences, customer responsiveness, demographics and the type of interaction, Echo’s team can provide clients with in-depth insight into their campaign effectiveness and ongoing performance against KPIs. Continue reading Extended Echo Contact Centre Analytics Programme Helps Outsourcing Clients Secure Improved Customer Contact Outcomes

Indosoft offers Zendesk integration for Q-Suite, its multi-channel contact center solution for Asterisk

PRESS RELEASE: Indosoft Inc., developers of Q-Suite, the industry leading contact centre software for Asterisk, announces the availability of integration to Zendesk, an easy-to-use help desk solution for customer service. This integration will allow use of Zendesk with Q-Suite’s advanced multi-channel ACD, available for setting up Asterisk based contact centres. Continue reading Indosoft offers Zendesk integration for Q-Suite, its multi-channel contact center solution for Asterisk

CA Technologies Delivers New Solution to Reduce Downtime and Respond to Business Change

PRESS RELEASE: CA Technologies announced a new version of CA Workload Automation iDash to help customers predict and prevent potential problems across mainframe, distributed and cloud environments and reduce IT downtime. New predictive analytics are designed to give IT departments the intelligence needed for optimum management and control of workload priorities in the dynamic data center, allowing them to adapt to rapidly changing enterprise demands and opportunities. Continue reading CA Technologies Delivers New Solution to Reduce Downtime and Respond to Business Change