Category Archives: Technology

SYNNEX’ CLOUDSolv Brings a Hosted Offer Based on Avaya IP Office Platform to the Channel

PRESS RELEASE: SYNNEX Corporation, a leading distributor of IT products and services, announced that it is making a hosted unified communications offer based on the Avaya IP Office(TM) Platform available through SYNNEX’ CLOUDSolv marketplace. This hosted solution gives resellers the option to move from a referral agent model to a recurring monthly service model that provides the opportunity for long-term, recurring revenue streams to the reseller. Continue reading SYNNEX’ CLOUDSolv Brings a Hosted Offer Based on Avaya IP Office Platform to the Channel

Medallia Signs Agreement With Verizon to Provide Customer Experience Management Software Solution Operating Across All Channels

Medallia®, the global leader in SaaS Customer Experience Management (CEM) solutions, announced today it has signed an agreement with Verizon Communications to unify customer feedback across Verizon’s wireline, wireless and enterprise business units. Continue reading Medallia Signs Agreement With Verizon to Provide Customer Experience Management Software Solution Operating Across All Channels

Cognia Wins Prestigious European Cloud Security Innovation Award

PRESS RELEASE: Cognia, the leader in cloud communications intelligence solutions, announced it had been chosen as the winner of the Cloud Innovation award in the Computer Weekly European User Awards for Security 2014, which recognises innovation in information security and IT risk management. Continue reading Cognia Wins Prestigious European Cloud Security Innovation Award

Temkin Group Presents Verint with 2014 Customer Experience Vendor Excellence Award

Verint LogoPRESS RELEASE: Verint® Systems Inc. announced that it has received the “2014 Customer Experience Vendor Excellence Award” from Temkin Group, a customer experience research and consulting firm. Temkin Group created the program to recognize companies that provide products and services designed to help businesses significantly improve the customer experience. Continue reading Temkin Group Presents Verint with 2014 Customer Experience Vendor Excellence Award

Interactive Intelligence Plans to Add 300-Plus Employees Statewide by End of 2014

ININ logoPRESS RELEASE: Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, plans to add more than 300 jobs in Indiana by the end of 2014. The growth follows the addition of more than 170 Indiana-based employees last year, for a total statewide headcount of nearly 1,000 as of Dec. 31, 2013. Continue reading Interactive Intelligence Plans to Add 300-Plus Employees Statewide by End of 2014